Business Process Readiness Manager

The Business Process Readiness Manager is a critical role within CertainTeed Siding's Project Management Office (PMO), and owns the enablement of commercial growth by activating new plants, warehouse locations and navigating the various legal entities within the organization's structure and ERP ecosystem. This individual ensures that all master data, system configurations, and intercompany trading relationships are established correctly and timely so that sales can operate seamlessly, data flows accurately between legal entities, and the end customer experience remains uninterrupted.
 
 This role sits at the intersection of IT systems, supply chain operations, finance, and commercial enablement. The manager will work across multiple ERP environments, including SAP and other platforms, ensuring consistent and compliant setup across all systems.
Essential Functions: 
1. Site & Entity Activation and Maintenance
·    Lead end-to-end activation of new warehouse locations, manufacturing plants, and subcontractors within SAP and other ERP systems, ensuring all organizational structures, storage locations, and plant parameters are correctly configured.
·    Manage the onboarding and changes related to new legal entities into the ERP landscape, including company code setup, chart of accounts alignment, and intercompany relationship configuration.
·    Manage the subcontracting system requirements arising from utilizing outside vendors for various value-added services (painting, lamination, etc.) and create processes and SOPs to support the successful day-to-day operations of the business, including but not limited to order placement, order fulfillment and inventory management. 
·    Coordinate with finance, IT, operations, product management, and supply chain teams to align system readiness with physical site go-live timelines.
2. Intercompany Operations & Data Integrity
·    Design and govern intercompany trading relationships in SAP, enabling legal entities to sell materials to one another through automated intercompany billing and stock transfer order (STO) processes.
·    Ensure accurate and timely data flows between SAP legal entities, including pricing, material master data, customer and vendor master records, and profit center assignments.
·    Identify and resolve data inconsistencies that impact intercompany order fulfillment, invoicing, or financial reconciliation
 
3. Sales Enablement & Customer Experience
·    Partner closely with Supply Chain, Customer Service, and Order Management teams to ensure that system configurations directly support the ability to take and fulfill customer orders without disruption.
·    Validate end-to-end order-to-cash flows following each site or entity activation, confirming that pricing, availability, shipping, and invoicing function as expected.
·    Act as a point of escalation for system-related issues that impact customer-facing operations, coordinating rapid resolution across IT and business teams.    
4. ERP Integration & Program Management
·    Manage integration touchpoints between SAP and other ERP systems in the enterprise landscape, ensuring consistent data exchange and process alignment across platforms.
·    Lead cross-functional project teams through structured activation programs, maintaining project plans, RACI matrices, risk logs, and status reporting in alignment with PMO standards.
·    Drive continuous improvement by identifying activation bottlenecks and building reusable templates, checklists, and runbooks for future rollouts.
·    Manage relationships with external system integrators on behalf of SPG (SAP consultants and technology vendors) as needed.