Quality Supervisor

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United States, Maryland, WILLIAMSPORT

Permanent / Regular

Technical Production

On site

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Why do we need you ?

The Quality Supervisor is responsible for the execution and day-to-day operation of plant-level quality assurance and quality control activities, ensuring adherence to established Quality Management System (QMS) requirements, internal standards, and regulatory guidelines.

Working under the Quality & Process Control Manager, this role implements quality processes, supports audit readiness, and ensures consistent application of inspection standards, while supervising inspectors and technicians and partnering with Production and Process teams to maintain process stability and product quality.

Essential Functions:
Team Leadership & Daily Operations
Supervise, coach, and develop a team of 6 quality inspectors and technicians
Set daily priorities, manage shift coverage, and ensure strong floor presence
Reinforce safe work practices and adherence to plant procedures

Quality Assurance & Product Compliance
Ensure execution of inspection plans, lab testing, and product audits
Verify compliance to product specifications and inspection (dimensional, visual, color)
Oversee layered process audits and ensure timely closure of findings
Maintain calibration systems and ensure inspection equipment readiness

QMS Leadership (ISO & VSI/PEPA)
Maintain compliance to ISO 9001 Quality Management System requirements
Ensure adherence to VSI Product Evaluation & Product Accreditation (PEPA) program standards
Own document control, standard operating procedures, and quality records within the plant
Ensure control plans, work instructions, and quality standards are current and followed on the floor

Audits & Management Review
Plan and execute internal audits to ensure QMS effectiveness and compliance
Serve as primary plant contact for external audits (ISO certification audits, VSI/PEPA audits, and customer audits/visits)
Drive audit readiness, coordinate audit activities, and ensure timely closure of findings
Lead or support Management Review meeting, including preparation of quality performance data, audit results, customer feedback, and continuous improvement actions
Track and report effectiveness of corrective actions from audits and reviews

Problem Solving & Continuous Improvement
Analyze scrap, rework, and defect trends to identify improvement opportunities
Lead or support CI initiatives to reduce Cost of Poor Quality (COPQ)
Participate in PFMEA and control plan development with Production and R&D/NPD teams
Support product trials, validations, and new product introductions
Partner with Process Technicians and Engineers to reduce variation and eliminate defects
Lead structured root cause analysis (5 Why, Fishbone, 8D, etc.)
Drive containment, corrective, and preventive actions (CAPA)
Support inspection automation projects

Customer & Compliance Focus
Support investigation and response to customer complaints and warranty claims
Ensure compliance with regulatory, internal, and industry requirements
Drive a culture of “quality at the source” across production teams

Data & Reporting
Track and report key quality metrics (Yield, claims, scrap, defects, audit scores)
Maintain accurate documentation aligned with ISO and VSI/PEPA requirements
Communicate plant quality performance and risks to leadership
Manage Quality data in MES and other data systems

Leadership & Soft Skills
Strong presence on the production floor with ability to influence operators and supervisors
Effective communicator with ability to lead audits and present to leadership
Highly organized with strong attention to detail and follow-through
Data-driven and continuous improvement oriented

Is this job for you ?

Required Qualifications

Bachelor's Degree in Engineering or related field
5+ years’ experience as part of a quality manufacturing organization
2+ years’ experience supporting or leading ISO 9001 systems and audits

Additional Qualifications

Strong knowledge of quality standards ISO9001
Experience with internal auditing, external audit coordination and management review processes
Strong project managements skills and problem-solving skills (RCA)
Maintains safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with codes and legal regulations.
Demonstrated ability to communicate effectively (written, verbal, presentations, etc.)
Strong computer skills (MS Office and ERP)
Ability to travel up to 20%

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A little more about us

Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed. Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, fence, decking, railing, trim, insulation, drywall and ceilings.

A subsidiary of Saint-Gobain, one of the world’s largest and oldest building products companies, CertainTeed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada. www.certainteed.com.

To make sure nothing is forgotten

Certain states require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer prospective candidates and provide the national pay range for this position which is $92,000 to $142,000 year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 12 % of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $103,040 to $159,040. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.

Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at [email protected].

Benefits in joining us

Employees have the flexibility to choose the benefits that best fit their individual needs:

Health and Wellbeing – Supporting your wellbeing, to thrive in life and work

Medical, Prescription Drug, Vision, and Dental Insurance
Healthcare Savings Account and Flexible Spending Account options
LiveWell Wellness Program
Employee Assistance Program (EAP)
Paid Time Off and Paid Parental Leave

Retirement and Protection – Helping to make the future life you want a reality

401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
Company-provided Life Insurance, AD&D, Short-Term Disability
Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance

Additional Benefits – Helping shape the experience and impact you want