Regional Field Service Manager, Central

☆

United States, Remote

Permanent / Regular

Technical Production

Remote

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Why do we need you ?

Candidates must reside within one of the following states: North Dakota, South Dakota, Minnesota, Wisconsin, Michigan, Illinois, Iowa, Nebraska, Kansas, Missouri, Oklahoma, Arkansas, Texas, or Louisiana.

This position requires up to 75% travel throughout the assigned region.

The Regional Field Service Manager (RFSM) is responsible for driving consistent, high-quality field service execution across a multi-state region. This leadership role provides regional oversight for installations, maintenance, troubleshooting, technician allocation, and performance management while ensuring operational excellence and customer satisfaction.

The RFSM will focus on improving response times, reducing overtime, strengthening preventive maintenance programs, and supporting large-scale conversions and installations. This role partners closely with Regional Sales Directors, District Managers, Field Service Managers (FSMs), the Dispensing Team, and internal support teams to ensure alignment with safety, quality, and MOS standards.

The RFSM directly leads FSMs within the assigned region while indirectly supporting a broader technician network, driving KPI improvement, system reliability, and overall service performance.

Key Responsibilities

Regional Oversight & Coverage Optimization
MOS KPI Management & Operational Accountability
Technical Quality Standards & Preventive Maintenance
Cross-District Communication & Issue Resolution
Project Execution & Large-Scale Installation Leadership
People Leadership, Coaching & Development.

Is this job for you ?

Qualifications & Experience

High School Diploma required; Bachelor’s Degree preferred
7+ years of experience in a technical field service role
5+ years of leadership and people management experience
5+ years of experience working with electromechanical systems
5+ years of experience managing operational performance and KPIs

Quality & Safety Expectations

Follow all Saint-Gobain safety standards and PPE requirements while visiting customer sites, concrete plants, and industrial facilities
Ensure compliance with equipment certifications, installation standards, and safe troubleshooting practices
Maintain high-quality installation, commissioning, and preventive maintenance execution
Identify and escalate hazards, unsafe conditions, and recurring failures immediately
Promote a culture of safety, accountability, and continuous improvement

Technical & Operational Knowledge

Strong electromechanical troubleshooting skills, including dispensing systems and Dual Mag Meter technology
Experience using CMMS platforms for KPI tracking, preventive maintenance, and resource planning
Ability to analyze system performance data and identify root causes
Strong documentation practices for installations, service calls, and technical procedures
Proficient with remote support tools such as RVNC Viewer
Familiarity with industrial electrical, pneumatic, and fluid handling systems and components

Leadership & Communication Skills

Proven ability to lead and coach Field Service Managers while influencing a distributed technician workforce
Strong decision-making and situational leadership skills during escalations and critical service events
Clear and transparent communicator with the ability to drive accountability and cross-district alignment
Skilled in performance management, talent development, and reinforcing MOS discipline
Ability to build strong relationships with customers, internal partners, and field personnel
Comfortable operating in fast-paced environments with shifting priorities

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A little more about us

Chryso is a leading global designer and manufacturer of high quality concrete admixture thanks to a strong commitment to research and innovation, coupled with adherence to the strictest manufacturing standards in the industry. Our admixtures are engineered to optimize the performance of our customers' specific concrete materials in a way that will maximize user satisfaction and economy. In addition, Chryso delivers significant added value and support to its clients, which includes assistance with client inventory control and prompt product deliveries.

For more information, visit GCP's website at www.chryso.com

Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at [email protected].

Benefits in joining us

Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $102,000 to $158,000 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 13% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $115,260 to $178,540. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.

Saint-Gobain is committed to helping you and your family be well in all aspects of your life. Be Well. Be You brings together inclusive programs and meaningful resources to support all aspects of your physical, emotional, financial, and social well-being. Employees have the flexibility to choose the benefits that best fit their individual needs.

Health and Wellbeing – Supporting your wellbeing, to thrive in life and work

Medical, Prescription Drug, Vision, and Dental Insurance
Healthcare Savings Account and Flexible Spending Account options
LiveWell Wellness Program
Employee Assistance Program (EAP)
Paid Time Off and Paid Parental Leave

Retirement and Protection – Helping to make the future life you want a reality

401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
Company-provided Life Insurance, AD&D, Short-Term Disability
Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance

Additional Benefits – Helping shape the experience and impact you want