International Logistics Coordinator

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United States, Pennsylvania, MALVERN

Permanent / Regular

Supply Chain

On site

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Why do we need you ?

CertainTeed Roofing is looking for an International Logistics Coordinator to ensure the seamless execution of export orders and sample shipments to Canada. This role serves as a critical link between customers, sales teams, manufacturing sites, distribution centers, and logistics partners to deliver an exceptional customer experience. You will manage the full order lifecycle, from order entry through delivery, ensuring accuracy, responsiveness, and timely resolution of issues. Success in this role requires strong attention to detail, effective communication, and the ability to navigate complex customer and logistics challenges in a fast paced environment.

Key responsibilities include: Manage and process customer and sample orders for the Canadian Roofing business, ensuring timely and accurate execution. Respond to customer inquiries and service requests while maintaining a high level of customer satisfaction. Coordinate with sales, manufacturing, distribution, and logistics teams to resolve order discrepancies and service issues. Expedite orders to meet customer requirements and business priorities. Utilize SAP and Salesforce to manage orders, customer interactions, and service cases. Analyze customer needs and identify solutions related to lead times, product availability, sourcing, and delivery requirements. Maintain strong communication with shipping locations and corporate logistics teams to support successful order execution. Support continuous improvement by identifying opportunities to improve service levels, communication, and operational efficiency. This position plays a vital role in helping CertainTeed deliver on its commitments to customers across the United States and Canada.

Is this job for you ?

We are seeking a highly organized and customer focused professional who thrives in a collaborative, fast paced environment. You enjoy managing multiple priorities, solving problems, and building strong relationships across teams to ensure positive outcomes for customers. To be successful in this role, you should have: A four year degree or equivalent combination of education and relevant work experience. Knowledge of U.S. export and import regulations and the ability to ensure compliance with applicable international trade requirements. Experience working with order management systems, preferably SAP. Experience using Salesforce or similar customer relationship management platforms. Strong communication and customer service skills with the ability to interact effectively across all levels of the organization. Excellent organizational skills and the ability to manage competing priorities while maintaining accuracy and attention to detail. Strong problem solving skills and the ability to evaluate options and make sound decisions. Proficiency with Microsoft Office applications, including Excel and Word. The ability to work collaboratively as part of a team while remaining accountable for individual results. Flexibility to adapt to changing business needs and priorities. If you are energized by customer service, logistics coordination, operational problem solving, and working across multiple functions to drive results, this could be the right opportunity for you.

A little more about us

Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed. Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, insulation, drywall and ceilings.

A subsidiary of Saint-Gobain, one of the world's largest and oldest building products companies, CertainTeed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada. www.certainteed.com

Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at [email protected].

Benefits in joining us

At Saint-Gobain, our goal is to deliver a comprehensive Total Rewards package to support your well-being and improve daily life for you and your family. We value your contribution to our purpose, Making the World a Better Home, and your Total Rewards package aims to help you plan for the future you want.

Employees have the flexibility to choose the benefits that best fit their individual needs:
• Health and Wellbeing – Supporting your wellbeing, to thrive in life and work.
• Medical, Prescription Drug, Vision, and Dental Insurance
• Healthcare Saving Account and Flexible Spending Account options
• LiveWell Wellness Program • Employee Assistance Program (EAP)
• Paid Time Off and Paid Parental Leave • Retirement and Protection - Helping to make the future life you want a reality.
• 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
• Company-provided Life Insurance, AD&D, Short-Term Disability
• Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance

Additional Benefits – Helping shape the experience and impact you want
• Group Legal
• Identity Theft Protection
• Auto and Home Insurance
• Pet Insurance and Discounts
• Back-up Child & Elder Care
• PerkSpot Employee Discount Program