Field Service Technician

Serving as the primary Construction Chemicals (GCP) representative at concrete manufacturing plants, the Field Service Technician II installs and maintains admixture dispensing systems and Verifi concrete management systems on customer mixer trucks.

They are responsible for the installation, maintenance, repair, and troubleshooting of equipment to help customers maximize the performance of our solutions.

Will routinely interact with plant management, batch plant operators, drivers, and maintenance teams, while working independently approximately 80% of the time from a home-based location.

Installation, Maintenance and Repair

• The technical work of admixture dispensing equipment includes, installation, preventive and scheduled maintenance, calibration, emergency and service repair.
• The technical work of Verifi includes, but is not limited to, review and analysis of system performance reports to determine problem areas and develop resolutions. Coordinate problem resolution with other employees as needed, serving as the local liaison and first line of contact to the customer.

Customer Relations

• Assist Field Sales Representatives in the winning and maintenance of customer contracts through building and maintaining professional relationships with customers.
• Understand the impact of customer satisfaction to achieve corporate goals.

Planning & Scheduling of Dispenser Service work

• Will manage customer visits and calls requests. Will diagnose and determine requirements, plan and schedules for daily, weekly and monthly support in accordance with the needs of the company and the customer.
• The candidate will interact directly with internal as well as external customers daily, and as such must possess competencies such as organizational skills, planning skills, customer orientation and project management skills. The technician is responsible for managing their `response time' consistent with customer expectations or agreement.
• Must be on continuous call to respond to customer requests for assistance; diagnoses and solves technical problems, providing on-site assistance to customer locations for proper application of our equipment/products.

Equipment Service Administration: Equipment ordering, Warehouse part re-stocking, Expense reports, Service Management System compliance, Preventative Maintenance, calibration scheduling and compliance, Actively control expenses and demonstrate stewardship of company resources, Maintain real time participation CRM reporting systems, Track time, parts and incidental costs associated with each customer site and each customer truck.

Other Duties

• Complete safety training and online training modules; Observe necessary safety procedures, both those of GCP/Verifi and customer site.
• Develop a solid understanding of concrete and the concrete industry and concrete plant.
• Provide recommendations / product changes to improve the reliability of equipment; work with the R&D team, providing input to new system designs or researching/testing the concept of operation of new parts, and providing input to improve the reliability and performance of the solution and its components.