Infrastructure Solutions Engineer

At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a ‘Top Employer’ for 5 consecutive years. If you can lead and influence those around you, and you want to know what it’s like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as our Infrastructure Solutions Engineer at Saint-Gobain Digital.

Is this role right for me?

First and foremost, we always want to recruit talented people that align well with our values and way of working. For this role, we are looking for someone with the following skills and experience:

• Computer Science related degree, or demonstrable experience
• At least one of the following certifications: MCSE, RHCSA
• 3 years ‘expert-level’ experience within an Availability Management role covering on-prem and Cloud based Windows Server and Redhat Linux systems
• Hands-on experience troubleshooting infrastructure applications/middleware (IIS, SQL etc)
• Capability to co-ordinate activities within a distributed team
• Advanced knowledge of current Infrastructure protocols and standards
• Ability to design technical solutions and create associated technical documentation
• Strong customer service, interpersonal and communication skills
• Ability to prioritise workload and tasks with effective decision-making skills in emergency situations
• Proven analytical and problem-solving abilities
• Experience working within ITIL Service Management environment

What will I be required to do in the role?

The Infrastructure Solutions Engineer is responsible for Availability Management, Incident Management, Project Delivery and Lifecycle Management across the Windows and RHEL infrastructure technology stack

• Provide an infrastructure support service to Data Centre and Remote site equipment, including trouble shooting, installation and upgrades
• Respond to incidents and requests as assigned within Service Level Agreements
• Carry out systems checks to ensure maximum availability for your systems
• Carry out availability and performance monitoring using available enterprise tooling
• Identify & take ownership of issues found and resolve at earliest opportunity according to priority and impact
• Perform root-cause analysis and preventative corrective actions for service incidents
• Follow change management and capacity planning processes for your systems
• Evaluate and apply industry best practices to your role and your system management tasks (vendor recommendations, s/w & security updates etc…)
• Utilise automation and tooling wherever possible to ensure consistency and efficiency for system tasks
• Ensure strong systems management processes, toolsets and documentation are developed and applied consistently for all infrastructure equipment & systems
• Supporting project teams in delivery of projects and ensuring of efficient on-boarding into operational support teams
• Design of new Infrastructure platforms, creation of lifecycle management processes and service transition into operational teams
• Creation of local technical standards
• Compliance to Group Standards and Security Rules for IT managed Infrastructure systems