Sales Administration Controller

We are seeking a highly organized and detail-oriented Sales Administration Controller to support and optimize our sales operations. This role is responsible for managing the administrative processes that underpin the sales function, ensuring a seamless order-to-delivery cycle and exceptional customer service. The successful candidate will play a key coordination role between the Sales, Distribution, and Finance teams, ensuring operational efficiency, accurate processing, and effective communication across the business.

Key responsibilities:

Sales Administration and Order Management

• Process and capture sales orders accurately with high attention to detail
• Respond to quote and order requests within 24 hours
• Maintain and update daily order tracking systems
• Monitor order progress and ensure timely delivery

Customer Service and Communication

• Provide professional and timely communication to customers
• Deliver high-quality customer service across all interactions
• Handle queries and escalate issues where necessary

Coordination and Stakeholder Engagement

• Liaise with distribution regarding product availability and delivery schedules
• Work closely with the accounts team on: COD payments, Customer account status and Credit limits
• Support the Credit Manager in resolving discrepancies

Operational Support

• Track daily vehicle movements and delivery activities
• Assist with consignment account management
• Submit invoices through COUPA and ISG portals accurately and on time
• Maintain proper filing systems (digital and physical)

Continuous Improvement and Compliance

• Identify operational challenges and implement solutions
• Support the sales team through ongoing communication and problem-solving
• Ensure adherence to health and safety regulations
• Maintain compliance with internal processes and controls