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Posting date : 06/12/2024

Reference : USA06917

Process & Quality Manager - Gypsum Manufacturing

  • United States , New York , BUCHANAN
  • Permanent / Regular
  • Technical Production

Why do we need you ?

What’s the job?

The Process & Quality Manager is primarily responsible for transferring product quality and manufacturing process knowledge by leading, coaching, and mentoring technicians and production associates.

This position is also responsible for developing, maintaining and training Quality Technicians in state-of- the-art testing and inspection techniques that comply with all Company related Quality Assurance policies. Moreover, the position works with Production to minimize waste and rework, increase profitability, and improve customer relations while improving overall quality of products produced.


  • Reports directly to the Plant Manager and is a key member of the plant management team. If required, will be responsible to fill in as Plant Manager in his or her absence.
  • Leadership role in the site World Class Manufacturing program, in alignment with site business plan.
  • Direct the activities of Quality Assurance team members.
  • Leadership role in the utilization of SPC and leaning manufacturing techniques
  • Maintain and improve quality control systems and procedures for all products produced at the plant.
  • Leadership role in the development of Standard Operating Procedures, in cooperation with Production.
  • Identify cost reduction and quality improvement opportunities.
  • Analyzes process variations; develops solutions and implements corrective actions by using advanced statistical tools in identifying and resolving the root causes of the variations in the process, and participates in resolving critical process and product problems with customers and vendors.
  • Responsibilities include designing / developing of new process systems, revising existing processes, and developing and coordinating the implementation of projects, which contribute substantially to plant profitability.
  • Utilizes statistical methodologies and Quality Process Control tools for establishing, maintaining and administering tests and inspection procedures while controlling and documenting changes in specifications.
  • Interacts with Team for operational trouble-shooting, process improvement projects, production materials requirement, raw material availability and Quality Step Zero requirements.
  • Analyze customer complaints and develop recommendations for corrective action, to assist sales staff at on-site complaints, and to conduct seminars.
  • Collaborate with the Production Supervisor on quality and process matters.
  • Provide summary data to Technical Services.
  • Coordinate process development trials with Technical Services and expedite the sharing of information.
  • Evaluate new raw material suppliers.
  • Maintain plant laboratory and associated equipment in safe working order and purchase necessary chemical and technical supplies.
  • Keep informed regarding industry and government standards and specification.
  • Develop and implement capital projects that contribute to the overall position objectives.
  • Assist in implementing process controls to reduce variation throughout the plant
  • Utilize statistical techniques to diagnose process variation.
  • Guide plant employees in continuous improvement of quality and process control performance
  • Follows all safety policies, procedures and programs; is responsible for individual safety and the safety of others.


Is this job for you ?

What do you bring?

  • Bachelor’s Degree in Chemical Engineering or similar discipline or equivalent professional
  • 3 to 5 years of applied professional process experience in gypsum manufacturing or related industry.
  • 3 – 5 years of experience in project management and project engineering fundamentals.
  • 4 to 6 years of direct supervisory experience. Proven ability to be an outstanding coach and leader, with succession planning and employee development skills.
  • Working knowledge of advanced statistical tools used to reduce variations.
  • Familiarity with Lean/World Class Manufacturing (WCM) principles and practices.
  • Able to work efficiently both independently and in a team environment with minimal supervision
  • Ability to work fast and accurately with mathematical calculations. Good reasoning/mechanical aptitude; ability to use various gauges.
  • Ability to provide leadership and innovation at all levels of the organization utilizing differing styles of management; from directive, to coaching and support, through delegation, as the situation arises.
  • Active interest and success in people development, training systems and error proofing.
  • Strong influencer with expertise in change management and conflict management.
  • Detail oriented with strong analytical skills. Must be well organized and have the ability to prioritize and manage several tasks simultaneously.
  • Results driven, flexible and open-minded with good written and oral communication.
  • Proficient in Microsoft Office Suite.

A little more about us

Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed. Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, fence, decking, railing, trim, insulation, drywall and ceilings.

A subsidiary of Saint-Gobain, one of the world’s largest and oldest building products companies, CertainTeed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada.

At Saint-Gobain we design, manufacture and distribute materials which are key ingredients in the wellbeing of each of us and the future of all. Join our innovative, passionate and entrepreneurial community to improve the world of tomorrow with us.

Legal Statement

Benefits in joining us

We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs. Our menu of flexible options includes, but is not limited to:

  • Excellent healthcare options: Medical, vision, prescription & dental
  • Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program
  • Financial Security: Competitive 401(k), Company-funded Retirement Accumulation Plan and Employee Stock Purchase Program (PEG)
  • Tuition Reimbursement: Continuing education for every season of your career
  • Pet Insurance options: Insurance plan & prescription discount program for your furry friends
  • Employee Recognition Programs
  • PerkSpot: Our exclusive one-stop online discount marketplace
  • LiveWell: Rewarding you for living a healthy lifestyle
Top Employer 2024

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