Field Service Manager

**While this is a remote role, the selected candidate will need to be located in the greater Houston, San Antonio, or Austin area **

This role will support Central, South, and East Texas (everything in TX except for greater Dallas/Ft. Worth, N. TX, and W. TX) along with all of Louisiana
 

The Role
The Field Service Manager is responsible for monitoring and managing all installed systems in order to ensure field quality of electro-mechanical and fluid dispensing assemblies. The assemblies are both mobile, installed on trucks, and fixed in production plants. In cases where quality problems occur, the incumbent is responsible for the identification and quick resolution of any issues with the design or functionality. The position will lead the process of improving installation methods, field maintenance and repair approaches, and/or system design improvements.  Key to the Field Service Manager role is the timely and appropriate response to urgent matters, the ability to apply good judgment to problem resolution, and working with a nationwide field service to continually improve equipment deployment and utilization. This position will also collaborate with manufacturing to identify opportunities to quality of assemblies, sub-assemblies and parts.
 
Essential Functions of this role include:

• Diagnose & troubleshoot field installed system issues using established problem solving methods; includes both hands on field diagnosis & coordination with nationwide field service personnel
• Lead problem solving initiatives & develop solution(s); work with applicable functional groups such as engineering, manufacturing, field service, supply chain and quality as needed
• Implement solution(s), establish clear control plan(s) to mitigate future occurrences & communicate solutions across applicable functional groups
• Develop troubleshooting documentation & communicate/train to support field services and customers (as applicable)
• Lead strategies for continuous cost & quality improvement programs
• Support customer escalations, both internally and externally
• Support resolution of product quality issues in cooperation appropriate functional groups
• Support operations in company growth & improvement efforts. Lead & implement first article inspections and quality tests
• Participate on cross-functional project teams including R&D, Manufacturing, Purchasing, and Field Service to maintain and improve the product, specifically, participate in the optimization of product sourcing options, component & build costs, and manufacturing strategies