Customer Success Representative

Why Verifi

Verifi gives you, as a seller, a rare combination of a platform with proven, quantifiable ROI, the backing of a global materials leader in Saint-Gobain, and a wide-open market that has yet to be digitized at scale. You'll be selling transformation, not incremental improvement, to an industry where margins matter, and early movers are rewarded with market share. If you've built your career closing complex deals that change how organizations operate, this is the stage to do it at category-defining scale.

Position Summary

Candidates located in the Oklahoma City metro area are strongly encouraged to apply, with consideration given to candidates in the Tulsa area. This position requires 50%–75% travel.

The Customer Success Representative will lead on-the-ground implementation, training, and value realization for Verifi customers. This role is highly field-based and hands-on, working directly with concrete producers, operators, and site managers to ensure successful system adoption and sustained performance.

The Customer Success Representative will be the face of Verifi at customer plants --training users, solving problems, ensuring accountability for action items, and making sure our technology translates into real-world results.

Key Responsibilities

Customer Success & Relationship Management

• Providing solutions for their businesses that are in line with value derived from Joint Business Plans with the customer.
• Monitoring competitor activity and ensuring appropriate action is taken.
• Building long-term relationships with customers, ensuring that value needs are fulfilled, helping provide processes, structure, and value support.
• Networking through active participation in industry association events and committee assignments.
• Working directly with Field Service Managers and Field Service Technicians to bring value to customers.

Commercial & Excellence in Execution

• Actively works with other departments including Sales, Field Service, command center and R&D to ensure customer service needs are met. Identifies bottlenecks in service and works within the company to resolve issues.
• Works with Customer Success Manager to create process' and plans to promote value, derived from Joint Business plans with Client Engagement Managers.
• Coordinates initiatives with team members in Client Engagement and Customer Success Manager.
• Leads the development and implementation of the account plans and value actions. The assigned Account(s) initiatives and success will be the responsibility of the Account Manager.
• Leveraging local relationships to generate leads in current markets up to Client Engagement Manager and Business Development.