Reference : 588255

Customer Service Representative

  • Sales
  • United States CLEARWATER
  • Permanent / Regular (US)
  • Posting date : 10/20/2021

Position description

If you want to reshape the world and discover your greatest potential, Saint-Gobain provides one-of-a-kind opportunities for innovative problem solvers.
We're one of only two companies in the world that is consistently recognized as both a top Global Employer and a Top 100 Global Innovator, but Saint-Gobain's remarkable story and culture of innovation begins with a team of nearly 200,000 creative, diverse and passionate team members collaborating across the globe.  We are committed to our mission to improve lives because, every day, we witness the enormous impact of our efforts on the world around us.  


Job Summary 
A Customer Service Representative (CSR) provides liaison services between customers and various internal departments. Responsible for managing the quote to invoice process. The CSR acts as the customer contact regarding such matters as pricing, quotations, part builds, quality, scheduling, credit issues and shipping. A CSR will work directly with the customer, outside sales team and internal partners to ensure prompt and efficient processing of qquote/build/order lifecycle. Communicating to all parties anything at risk to help drive a proactive resolution.  The CSR ensures all key decision making parties internally respond promptly in order that he/she can meet the needs of the customer.

Additional Requirements

Essential Functions 
⦁    SAFETY: Active participant in site safety events including quarterly SMATs, TFs and contributing five other targeted safety annual improvements.

⦁    ORDER ENTRY: Owns and manages the accurate entry of customer orders within 24 hours of receipt for specific assigned accounts, inclucing contract review, sales order creation and sales order acknowledgement to the customer.  Verifying all purchase orders have proper pricing, payment terms, shipping instructions, part numbers and revision levels.  Ensure proper timetables are followed to coordinate scheduling of production to meet customer commitments. Interface with credit and Documentation as required

⦁    QUOTE & PART/CUSTOMER SET-UP SUPPORT: Facilitates the communication between customer and Customer Development group to ensure timely response on all RFQs and New part set-ups. Obtain necessary credit information from customer to establish a new account. Interface with Credit Department and customers regarding any problems with specific accounts. Meets deadlines and provides customer advance notice for parts still at risk.

⦁    PROJECTS/INITIATIVES: Participates in continuous improvement opportunities that eliminate waste and improve customer responsiveness.   Documents processes and participates with others to experience positive change.  (Examples include primarily site-focused initiatives such as Site Records Retention Procedure, PO Compliance, Customer Focus Teams, etc.)



Who are we ?

Saint-Gobain Performance Plastics is one of seven businesses within the Innovative Materials Sector, which is spear-heading the advancement of innovation within the Group. Performance Plastics is a recognized leader in the advanced polymer technology market with access to state-of-the-art manufacturing and research & development facilities around the world.

Through close partnerships with our business leaders, our team works to support the achievement of business goals while emphasizing the PPL values of accountability, trust, initiative, respect and helping.

Legal Statement

Top Employer 2021

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