Reference : 587823

Director, Invoice to Pay

  • Finance
  • United States Malvern
  • Permanent / Regular (US)
  • Posting date : 09/20/2021

Position description

This role is responsible for providing leadership and direction to the functional Process Area including the in-house shared service staff and outsourced team. As a key member of the Saint-Gobain North America (SGNA) Shared Service organization, this position is the focal point between the vendor performing business process outsourcing, and the internal customers of shared services. The SGNA Shared Service organization serves as the back-office function for more than 160 sites throughout North America. This role is responsible for providing leadership and direction to the functional Process Area including the in-house shared service staff and the outsourced.

The Director of Invoice to Pay will provide leadership, direction, and delivery of accounts payable services for all SGNA customers, including aligning practices consistently across SGNA for the Accounts Payable Process Area or Invoice-to-pay cycle (I2P) cycle. This role will execute the strategy for I2P and standardize from a people, process, and technology perspective, optimizing I2P processes and work closely with upstream process owners.

ESSENTIAL DUTIES OVERVIEW:

Leadership and Direction to Process Area:

  • Lead the continuous improvement transformation journey for the Process Area including major process transformation and continuous improvement programs as part of the overall transformation journey

  • Work closely with the Provider Transformation Manager, the Provider Business Excellence team and the SGNA Performance Management team to ensure access to the best practices in the industry and evolution of new solutions leading to intelligent automation and use of advanced analytics and reporting

  • Provide leadership and direction to the process area ensuring that services are delivered as expected with a high degree of quality, on time, and meeting the requirements of the customers

  • Responsible for the overall delivery of services of the Process Area for all SGNA customers. Play key role in developing and implementing the strategy and objectives for the Process Area along with implementing a strong service culture

  • Provide leadership and direction to the process area ensuring that services are delivered as expected with a high degree of quality, on time, and meeting the requirements of the customers.

  • Organize and lead an in-house shared service team to ensure support services are in place to enable the Provider to be successful in accordance with the SOW.

  • Coach outsourced team members, managing across company, geography, time zone, and culture

Manage Performance Process Area:

  • Responsible for the overall performance for the Process Area, ensuring services are delivered as expected with high levels of customer service to meet our customer’s needs.

  • Manage Provider to ensure adherence to critical service levels. Work with Provider to address gaps with root cause analysis and associated actions plans.

  • Provide leadership to resolve escalated service delivery issues and disputes Ensure the services performed are compliant with the relevant accounting standards and the Company’s internal control requirements

Lead Continuous Improvement Transformation of Process Area:

  • Drive continuous improvement through process change and standardization

  • Establish an Operational Excellence Framework to facilitate step change improvements through application of lean methods.

REQUIRED QUALIFICATIONS

  • Bachelor of Sciences or Bachelor of Arts degree is required.

  • 12 to 15 + years of experience with demonstrated career progression, managing end-to-end processes included leading the deployment of new technologies and/or ERP’s.

  • Ideal candidate would have relevant experience in disciplines such as supply chain, accounts payable purchasing, or Information technology.

  • Must have leadership experience managing a team.  Demonstrated ability to influence at all levels of the organization.

  • Broad and deep knowledge and background in process improvement, business operations, program management, and change management.  Process Excellence/Six Sigma experience is desired.

  • Experience partnering with a business process outsourcer is highly valued.

  • Proven experience at successfully developing & strengthening internal controls.

  • Advanced knowledge and hands-on working experience with large integrated ERP’s is required. SAP and/or QAD experience a plus.

  • Ability to make critical decisions while operating with considerable autonomy

Who are we ?

Saint-Gobain, one of the world’s largest building materials companies and manufacturer of innovative material solutions, helps create great living spaces by combining comfort and sustainability. For more than three-and-a-half centuries, Saint-Gobain has been enhancing the wellbeing of people everywhere, whether it’s by addressing climate change, delivering true sustainable development, advancing the information revolution, participating in medical breakthroughs or playing a vital role in space exploration. Focusing on the intersection of people, innovation and purpose, Saint-Gobain helps to address the needs of today and the challenges of tomorrow – offering employees the opportunity to invent themselves and reshape the world.

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