Reference : 580714

Manager, Crisis Communications

  • Communication
  • United States
  • Permanent / Regular (US)
  • Posting date : 08/19/2020

Position description

As the Manager of Crisis Communication, you will be responsible for developing strategies to manage crisis and its impact on the Company. You will have to work effectively under pressure and with a variety of stakeholders. You must be able to learn complex issues quickly, and put in place clear, replicable disciplines for media, employees, government officials, local authorities, and senior executives. You will be responsible for developing clear, concise project plans to handle high pressure, complex projects. Your success will be measured by ability to manage company reputation in the time of crisis both internally and externally.

Job Responsibilities

  • Develop and implement appropriate communications strategies and approaches to protect and enhance Saint-Gobain’s reputation as crisis unfolds and during the time of crisis

  • Manage emerging issues and challenges that have the potential to affect business operations or Saint-Gobain’s reputation. This may require collaboration with the SGNA leadership team and the Sr. Manager of Business Communications

  • Provide crisis communication counseling to executive and BU leadership on the potential impact of significant issues as they arise. This includes clarifying needs, objectives, target audience, budge, timeliness, messaging, etc.

  • Lead collaboration across Executive Management, Legal and HR to coordinate crisis response. Ensure all partners understand the implications of each issue

  • Work closely with technical and regulatory experts to understand critical details around a crisis and ensure the right Subject Matter Experts (SMEs) are put forth accordingly

  • Develop, manage and coordinate crisis messaging to internal and external stakeholders

  • Manage media inquiries and press releases

  • Collaborate across the communications team to drive positive public relations and differentiate the company from others in the field

  • Develop crisis communication response strategies to support comprehensive, structured, and rapid crisis engagement and flawless execution

  • Lead crisis management project teams through communication planning and content development

  • Serve as emergency crisis POC for intake

  • Manage crisis resources including reporting personnel, vendors, and tools/technology

  • Identify, train, and advise company spokespeople in the event of unforeseen crisis situations. Act as a spokesperson for the Company as needed

  • Work collaboratively with Manager of Community Relations & Reputation in instances where crises are impacting overall brand and develop strategies to proactively manage areas at risk of the crisis


  • Bachelor’s Degree in Communication or similar

  • 6+ experience in crisis communication & reputation management function

  • Excellent problem solver and proven record of delivering a positive business impact

  • Strong literature skills in both speaking & writing (attention to detail is essential)

  • Ability to work effectively under high level of pressure and within demanding timelines

  • Ability to effectively manage multiple assignments

  • Ability to contribute in a collaborative, team driven environment and represent the Company’s best interest

  • Experience in Public Relations is preferred

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