Reference : GBR09002

Customer Experience Co-ordinator

  • Sales
  • United Kingdom Elland
  • Permanent / Regular
  • Posting date : 09/26/2022

Position description

Customer Experience Co-ordinator

Company -  Glassolutions

Here at Saint-Gobain Glassolutions we have an exciting opportunity for a Customer Experience Coordinator to join our team. This role would be perfect for someone with a customer experience background, either face-to-face or via telephone/email, who is wanting to join a fast-paced, customer-centric business. Good administration and organisational skills are essential, as well as a keen eye for detail and the ability to develop rapport with customers to provide consistently excellent service. No prior experience of the glass industry is required: full product training will be provided.

The role itself is very varied – no two days at Glassolutions are the same. Duties include, but are not limited to:

  • Order and estimation entry
  • Resolving customer queries
  • Professionally handling customer complaints and service failings
  • Updating client records and databases
  • Supporting the Area Sales Managers and other internal stakeholders with queries and technical support

Is this role right for me?

First and foremost, we always want to recruit talented people that align well with our culture and way of working; all we ask is that you are keen to learn, customer focused and thrive working within a supportive and tightknit team! A great Customer Experience Co-ordinator at Glassolutions will put the customer first, demonstrating a solution-orientated mind-set and seeking to build a solid relationship with every customer. They will have proficient IT skills, including experience in Microsoft applications, and will be comfortable dealing with customer queries both over the telephone and via email. 



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