Reference : 568798

Customer Experience Executive

  • Sales
  • United Kingdom
    FLITWICK BEDFORDSHIRE
  • Permanent / Regular (US)
  • Posting date : 05/30/2019

Who are we ?

Innovative? Customer Focused? Agile?  Open and Engaging? Entrepreneurial? – The key attitudes and way we like to work at Saint-Gobain. If this sounds like you, please read on to find out more about the Customer Experience Executive opportunity based in Flitwick, Bedfordshire. The role requires you to work Monday to Friday between 8.30am to 5pm.

 

How will you support us?

 

This role is working with Weber where you will be responsible for identifying opportunities to enhance service and delivering associated improvement projects and increasing the standards of the service provided to our customers to ensure that Weber provides a World-Class service to its customers at all times.

 

In the role as a Customer Experience Executive you will;

 

  • Actively contributes to the identification of improvement activities, through journey mapping and root cause analysis, providing solutions and actively managing the solution into place.

  • To design, plan, manage and deliver change and improvement driven projects spanning the people, process and customer streams of the Customer Experience Strategy.

  • Take ownership of customer feedback following surveys, building strong relationships with customers to further understand issues, highlighting and implementing the necessary improvements to improve customer loyalty.

  • Support customers who have been disappointed with the service they have received, using own initiative to ensure a resolution is agreed and actioned within a timely manner and the situation is used to strengthen the relationship with the customer.

  • Play a pivotal part in supporting the Customer Experience Strategy to ensure Weber can deliver World Class service standards across the entire customer journey and lifecycle.

 

What kind of person are we looking for?

 

First and foremost, we always want to recruit talented people that align well with our values and way of working. In addition to the five Saint-Gobain attitudes we shared at the start, suitability for the role is always key; does the following criteria sound like you?

 

In order to be successful in this role, you must have/be;

 

  • Previous Customer Service experience within a busy environment.

  • Previous project management experience.

  • Experience of dealing with a complaint case load and being comfortable managing difficult conversations.

  • Competent in the use of the following systems to a high standard: MS Word, Excel, PowerPoint, Visio, Project.

  • A Professional accreditation with a recognised Project Management body like the Association for Project Management {APM), Prince2 or other relevant Project Management Qualification would be desirable.

 

Who are Saint-Gobain?

 

Saint-Gobain was founded in 1665 to deliver a world first – the production of glass on an industrial scale we have continued to adapt and grow through providing innovate ideas, services and products to our customers. 350 years later we have a presence in 67 countries and employs 170,000 people worldwide. The UK & Ireland is home to over 30 of our well-known and respected businesses within the construction sector including: British Gypsum, Jewson, Weber, Graham and Glassolutions.

 

You are applying to work with Weber this is one of 32 fascinating Saint-Gobain businesses that operate within UK and Ireland. Regardless of which business you join, you are assured to be welcomed into a professional and warm environment, where we value all of our employees equally and have a strong focus on their health, safety and wellbeing at all times.

 

Our Ambition as a business?

 

At Saint-Gobain, our goal is to ‘Create great living places and improve people’s daily life’. We design, manufacture and distribute materials and solutions, which are key ingredients in the wellbeing of each of us and the future of all. They can be found everywhere in our living places and our daily life: in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change.

 

Do you want to be part of this vision? Click apply, we would love to hear from you.

Top employer 2019