Reference : 568422

Customer Service Representative

  • Sales
  • United Kingdom
  • Permanent / Regular (US)
  • Posting date : 05/16/2019

Who are we ?

Innovative? Customer Focused? Agile?  Open and Engaging? Entrepreneurial? – Our key attitudes and way we like to work at Saint-Gobain. If this sounds like you, please read on to find out more about the Customer Service Representative opportunity.

How will you support us?

This role is working with Saint-Gobain Abrasives at our Stafford site. As part of the Customer Service team you will play a key role in delivering world class service to our customers by understanding their needs and providing proactive and practical solutions in an efficient manner. You will be;


 Handling inbound calls from customers in a polite, helpful and knowledgeable way

  • Offering prices and preparing quotations for stock and made to order products
  • Following up quotations
  • Tracking and expediting sales orders
  • Entering Orders
  • Offering technical advice on a wide range of products
  • Managing an account base in conjunction with an external Territory Sales Manager
  • Liaising with UK and European manufacturing plants for made to order product

What kind of person are we looking for?


First and foremost, we always want to recruit talented people that align well with our values and way of working. In addition to the five Saint-Gobain attitudes we shared at the start, suitability for the role is always key; does the following criteria sound like you?

  • 1-2 years previous experience in a similar role
  • Proficient in using Word, Excel & Outlook
  • Experience of SAP would be advantageous
  • High attention to detail & ability to work accurately
  • Experience of communicating with Customers
  • ability to react to situations swiftly and have the agility to focus on more than one task simultaneously

Please Note – we welcome applications from experienced candidates, however we would also consider this vacancy for an apprenticeship opportunity working towards the Customer Service Level 3 programme, please indicate this on your application if of interest.

Who are Saint-Gobain?

Saint-Gobain was founded in 1665 to deliver a world first – the production of glass on an industrial scale. We have continued to adapt and grow through providing innovate ideas, services and products to our customers. 350 years later we have a presence in 67 countries and employ 170,000 people worldwide. The UK & Ireland is home to over 30 of the most well-known and respected businesses within the construction sector including: British Gypsum, Jewson, Weber, Graham and Glassolutions.

You are applying to work with Saint-Gobain Abrasives, this is one of more than 30 fascinating Saint-Gobain businesses that operate within UK and Ireland. Regardless of which business you join, you will be welcomed into a professional and warm environment, where we value all of our employees equally and have a strong focus on their health, safety and wellbeing at all times.

Our Ambition as a business?

At Saint-Gobain, our goal is to ‘Create great living places and improve people’s daily life’. We design, manufacture and distribute materials and solutions, which are key ingredients in the wellbeing of each of us and the future of all. They can be found everywhere in our living places and our daily life: in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change.

Do you want to be part of this vision? Click apply, we would love to hear from you.

Top employer 2019