Reference : GBR05710

Customer Service Advisor - Sales

  • Sales
  • United Kingdom Croydon
  • Permanent / Regular
  • Posting date : 04/29/2022

Position description

Customer Service Advisor - Sales - Jewson Civils - Croydon 

At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a ‘Top Employer’ for 5 consecutive years. If you’re passionate about working with people, you’re able to put your customer first, and you want to know what it’s like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as Customer Service Advisor - Sales.

You’ll be working for Jewson Civil’s in Croydon. Jewson Civil’s is one of more than 30 exciting Saint-Gobain brands in the UK and is the leading provider of specialist civils, infrastructure and utilities products and solutions.

Is this role right for me?

First and foremost, we always want to recruit great people that really understand our values and ways of working. Experience within our industry is not essential, we are committed to providing you with the full tools and support required to carry out your role. So if you have a passion for delivering great customer service, always look to put the customer first; can build trust and are able to proactively seek out solutions that are right for our customers, then you are likely to be a great fit! 

A great Customer Service Advisor - Sales you will put the customer first, focusing on finding solutions for them and building trust. Truly acting as an entrepreneur you will be proactive, taking time to understand your customers. You’ll also show resilience when things don’t go according to plan; being open to new ideas and happy to learn. 

Hours of Work - Monday to Friday, no weekend working.

What will I be doing?

Our Customer Service Advisors - Sales are important contributors to the performance of the business and to ensure our customers have a positive experience with us.  You will maximise profitability through building successful working relationships with internal and external customers, and suppliers, while ensuring the branch operates in a professional and safe manner. To support our customers effectively you will: 

  • Maximising customer interactions to support achievement of sales and profit targets through upselling and cross-selling relevant products offering specific product advice
  • Developing new customer accounts and lapsed accounts
  • Realising full potential of all customer interactions and build strong, effective relationships with customers and suppliers, managing feedback accordingly
  • Processing all sales orders and keeping customers updated
  • Following plans to continuously improve customer experience
  • Understanding local market issues and communicate to Manager to support sales growth plans
  • Advise customers on trading terms and conditions and information in relation to customer accounts and credit levels
  • Maintain appropriate Housekeeping procedures to maintain a clean, safe and tidy working environment

 What will I receive in return?

  • 31 days’ holiday with the option to buy or sell up to 3 days’
  • Pension (Saint-Gobain Retirement Savings Plan)
  • Life Assurance Scheme
  • Career progression and development
  • Staff discounts and various other benefits
  • Employee Recognition Scheme
  • Share Schemes
  • Subsidised/discounted healthcare (Benenden)

 

Who are we ?

Are Jewson Civils and Saint-Gobain an Inclusive employer? 

Our Customers are all unique and so are our colleagues. We believe in including everyone so it doesn’t matter what your background is, we care about what you can offer and we welcome anyone who is passionate about our Customers and shares our Values.

And what about flexibility? 

The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role.

Top employer 2022