Reference : 582250

Senior Customer Service Assistant

  • Sales
  • United Kingdom
    Enfield
  • Permanent / Regular (US)
  • Posting date : 11/18/2020

Who are we ?

Senior Customer Service Assistant - Graham: The Plumbers' Merchant

Competitive Salary – Based in Enfield, London

 

Graham are a part of Saint-Gobain - Winners of ‘TOP EMPLOYER UK AND GLOBAL 2016, 2017 and 2018’

 

Do you have the drive and motivation to influence a team to really make a difference? If the answer is ‘Yes’ we may just be the right fit for each other!

 

We’re currently looking for a Senior Customer Service Assistant to join our Graham Enfield team. At Graham, we pride ourselves on giving our customers the best possible service, but that can only happen if we have people with the right attitude working for us.

 

As a Senior Customer Service Assistant with Graham, you will:

  • Be involved in the running of an increasingly busy branch. This position is extremely varied and will cover sales, administration and manual handling duties.
  • Support the business in growing local sales and using your experience to help lead the rest of the branch assistant team.
  • Communicate with customers both face to face and over the phone handling various queries and taking orders.
  • Work in the warehouse helping to unload deliveries, pick goods for customers, and organise deliveries from suppliers.
  • Be out on the road delivering goods to our customers, so a full UK driving licence is essential.

 

So if you… 

  • Take pride in delivering excellent customer service and building relationships with internal and external customers.
  • Have experience within a builders’ merchant or other relevant merchanting industry.
  • Have excellent communication skills.
  • Can demonstrate the ability to work to deadlines and without close supervision.
  • Display a great level of negotiation skills with internal and external customers.
  • Possess a forklift license (would be an advantage however full training will be provided).

 

…we may just be the right fit for each other.

 

We also offer some fantastic benefits, including:

  • 31 days holiday (including bank holidays).
  • Working for a company who have won "TOP GLOBAL EMPLOYER 2016-2020".
  • A defined contribution pension scheme.
  • Flexible Holiday buy-sell scheme (allowing up to 3 days holiday to be bought or sold).
  • As an employee with Graham, you are automatically covered by the Saint-Gobain Life Assurance Scheme.
  • Staff discounts on high street and leisure activities and various other benefits.

If you’re up for a new challenge, we would love to hear from you!

Top Employer 2020