Reference : 581124

Customer Service Supervisor (Distribution)

  • Sales
  • United Kingdom
    St. Neots
  • Permanent / Regular (US)
  • Posting date : 09/02/2020

Who are we ?

Customer Service Supervisor (Distribution) - Jewson Civils

Competitive Salary - Based in St Neots, Cambridgeshire

Jewson has been supplying the building trade for over 175 years, so we’re proud to say we’re experts in our field and have an excellent reputation for offering a huge range of quality products and materials, from everyday core essentials through to the latest sustainable solutions. Now, due to customer demand, we are expanding our offer further to include a dedicated Civils Service. We offer a great opportunity for you to join us at the very start of this journey and help shape how we position our Civils brand for the UK construction industry.

Our Jewson Civils St Neots team are looking for a dedicated Customer Service Supervisor (Distribution) to play a pivotal role in supporting management, supervising the yard team to deliver an excellent customer experience. You will also be expected to make sure your team are fully compliant with best practice Health and Safety processes, whilst working towards Branch Sales and profit targets. The ideal candidate would also have a keen interest in or desire to progress into an Operations role in the future, as you would need to support with Logistics duties to cover periods of absence and leave for the Operations Supervisor on site.

As a Customer Service Supervisor (Distribution) with Jewson Civils, you will:

  • Manage and support a dedicated team of yard staff, ensuring that we deliver our commitment to outstanding customer service.
  • Keep up to date on your knowledge of products, technology and regulations.
  • Deal with customers on a day to day basis in the yard building long term relationships. You will also be a central point of contact for customer queries.
  • Complete all necessary Health & Safety audits for the yard and pass to the Branch Manager for weekly verification.
  • Ensure all sales orders are promptly processed to meet customer needs.
  • Regulate stock levels in order to keep stock shrinkage to a minimum, provide accurate daily stock counts and ensure that all goods are correctly priced via label checks.
  • Maintain shop and yard areas to a high standard of health, safety and neatness.
  • Plan lorry loads to ensure maximum weights are not exceeded.

First and foremost, we always want to recruit talented people that align well with our values and way of working; we innovate, we collaborate, we’re agile, we act with entrepreneurial spirit, and we’re supportive of and close to our customers.

So if you…

  • Have strong experience of people management/supervisory skills.
  • Have fantastic customer service experience and know what great service looks, sounds and feels like.
  • Have experience or a keen interest in Operations - possibility for progression into this area.
  • Have excellent communication skills.
  • Can operate a forklift truck to ensure our delivery drivers get in and out in double quick time (a licence would be of an advantage, though training can be supplied)
  • Are pro-active, flexible and able to deliver with a high level of accuracy.
  • Have knowledge and understanding of Health & Safety regulations.

…we may just be the right fit for each other! Does this sound like you?

We also offer some fantastic benefits, including:

  • Competitive Salary.
  • 31 days holiday (including bank holidays).
  • Fantastic opportunities for progression within Jewson Civils or other Saint-Gobain brands.
  • A defined contribution pension scheme.
  • Flexible Holiday buy-sell scheme (allowing up to 3 days holiday to be bought or sold).
  • As an employee, you are automatically covered by the Saint-Gobain Life Assurance Scheme.
  • Staff discounts on high street and leisure activities and various other benefits.

If you’re up for a new challenge, we would love to hear from you!


Top Employer 2020