Reference : 579616

Sales & Customer Service Assistant

  • Sales
  • United Kingdom
  • Permanent / Regular (US)
  • Posting date : 07/31/2020

Who are we ?

We have an excellent opportunity for a highly customer focused Sales & Customer Service Assistant to join our small but dynamic team at our IDS Makeover Centre in Cheadle, Greater Manchester. You’ll be responsible for servicing local tradespeople, developing sales and maximizing branch profitability through link selling, both in the showroom and over the phone, all whilst providing exceptional customer service.

International Decorative Surfaces, part of the Saint-Gobain group, are the UK's largest distributor of surfacing materials, specialising in flooring, worktops, laminates, panel products and solid surfacing.

What impact will I have in this role?

As a Sales & Customer Service Assistant with IDS, you will:

  • Achieve Sales targets set by the business and Branch Manager.
  • Continuously improve customer service to include customer after sales care.
  • Complete training activity for core skills, own role and multi-skilling.
  • Demonstrate flexibility and team-working in order to improve efficiency and effectiveness of the overall business.

First and foremost, we always want to recruit talented people that align well with our values and way of working; we innovate, we collaborate, we’re agile, we act with entrepreneurial spirit, and we’re supportive of and close to our customers. As part of the wider Saint-Gobain group, we’re also committed to empowering and developing talented individuals wherever possible. So whilst the following skills are important, we’re also keen to talk to candidates with a “can do” attitude, who can work proactively on their own initiative and as part of a team to provide an excellent level of service.

For this role in particular, we’ll be looking for the following key skills/experience:

  • Excellent customer service skills and capability to build strong relationships with new and existing customers
  • Strong telephone experience backed up by excellent communication skills.
  • A commercial mind-set with a high level of accuracy and attention to detail.
  • A great attitude, with a positive work ethic and dedication to working as part of an effective team.
  • Product knowledge relevant to the industry sector, although full training will be given.

Please note that product and system training can potentially be provided where applicants may lack this knowledge. We encourage applications from all background if you can demonstrate the skills highlighted.

The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can’t guarantee to meet all requests for flexibility when we are recruiting. But, we promise to listen.

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