Reference : 579402

Customer Service Assistant (Yard)

  • Sales
  • United Kingdom
  • Permanent / Regular (US)
  • Posting date : 07/15/2020

Who are we ?

Customer Service Assistant (Yard)

Based: Farnborough, Hampshire - Competitive Salary

Gibbs & Dandy – National Merchant of the Year 2018 / “One to Watch” Times Top 100 Best Companies to Work for 2019

Our branches are busy places, with lots going on inside and out. As a Customer Service Assistant, your role will be essential to keeping our branch running smoothly. From serving our customers in the yard to loading vehicles ready for delivery, and from monitoring stock to growing our sales, you’ll be at the heart of our operations. The role is predominantly based outside, which means you’ll face the cold of winter and the warmth (hopefully!) of summer, but we’ll provide you with the things you need to do the job, whatever the weather!

Working for Gibbs & Dandy will mean you have no two days the same. You will have the opportunity to support and advise customers on our extensive products and service range - no matter how big or small their project is! You will take pride in being an integral part of the Gibbs & Dandy mission to be ‘The Most Trusted Merchant in Town’ 

We’ve been in the industry for 175 years so we can proudly say we know a thing or two about providing our customers with the tools and materials they need to complete their building projects. The Gibbs & Dandy team are a family. We value, respect and occasionally have the odd joke at the expense of each other, but what family doesn’t? All this makes us who we are; a close knit team on a mission. But we couldn’t give our customers a service they can trust without our people and that’s where you step in. 

You’ll be joining Gibbs & Dandy Farnborough. This branch is a well-established and busy branch with a friendly team who work hard to offer a great service and excellent product knowledge.

So, what are we looking for?

  • A genuine enthusiasm for dealing with customers, and a ‘customer 1st’ attitude
  • The ability to build strong relationships internally and externally
  • Accuracy and attention to detail
  • A friendly, positive team player with a great attitude to everything that you do
  • Able to work independently or take direction dependent on daily vol

A forklift licence would be also be an advantage, however it’s not essential, as we can organise training for you. 

What will we offer you? 

As part of Saint-Gobain (‘Top Employer UK and globally’ 2016-2019), here at Gibbs & Dandy we offer:

  • A competitive salary
  • A discretionary bonus scheme
  • Opportunities for career progression and development
  • 31 days’ holiday (including bank holidays), plus the option to buy or sell additional days
  • A defined contribution pension scheme
  • Great discounts across high street chains, online stores and holiday agents
  • Saint-Gobain Life Assurance Scheme
  • Access to a leading health and wellbeing portal
Top Employer 2020