Reference : 578730

Customer Service Assistant - Trade Counter

  • Sales
  • United Kingdom
    Manchester
  • Permanent / Regular (US)
  • Posting date : 06/30/2020

Who are we ?

This position is only open to internal applicants of Saint Gobain. Please note that any applications made by people outside of Saint Gobain will not be considered at this stage.

We have an exciting opportunity for an ambitious and dedicated Customer Service Assistant to join our CTD Denton team. You’ll play a crucial role in supporting the branch with all aspects of customer service, from serving customers on the sales counter to supporting the warehouse with stock picking and organising deliveries. Ultimately, you'll help maximise profitability and sales for the branch, ensuring every CTD customer receives only the best that we have to offer.

CTD are the UK's number one supplier to the professional tile community, consistently delivering high quality ceramics and exceptional customer service alike. So if you're passionate about first class service and looking for a new and fresh challenge to get stuck into, then look no further!

As a Customer Service Assistant with CTD, you will:

  • Build successful working relationships with customers, face to face and over the telephone, to help identify opportunities and drive sales growth for your branch.
  • Support the warehouse by helping to unload deliveries, picking goods for customers and organising deliveries from suppliers.
  • Maintain compliance with all company administration policies and procedures.
  • Ensure every CTD customer receives top quality customer service.

What kind of person are we looking for? 

First and foremost, we always want to recruit talented people that align well with our values and way of working; this means someone who has come from a manufacturing business or a different customer service or sales role could have as much to offer as an experienced Branch Assistant or distribution employee. The most important elements of this role are customer service, a positive attitude and a willingness to learn.

You will be able to display the following qualities and skills:

  • Take pride in delivering excellent customer service and building successful, working relationships.
  • Have previous experience of customer centric and consultative selling.
  • Are an excellent team player, able to work and communicate with a diverse range of people and skill sets.
  • Are IT literate and digitally aware to support the ever evolving demands of our customers.

The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can’t guarantee to meet all requests for flexibility when we are recruiting. But, we promise to listen.

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