Reference : 576528

Customer Service Advisor

  • Sales
  • United Kingdom
  • Permanent / Regular (US)
  • Posting date : 02/13/2020

Additional description

Gibbs & Dandy - Customer Service Advisor 

Based: Bedford, Bedfordshire - Salary: £19,000 - £24,000, dependent on experience

Gibbs and Dandy – National Merchant of the Year 2018 / One to Watch Employer in the Top 100 Best Companies to work for 2019

As a Customer Service Advisor, you’ll be the face of the business, meeting and serving customers that come into the branch throughout the day, as well as those that call. You’ll be at the forefront of the experience each customer has when they deal with the business, so the service you provide is key. This means putting the customer first when handling requests, answering questions, discussing and comparing products, providing quotes and converting these quotes and queries into sales.

Working for Gibbs & Dandy will mean you have no two days the same. You will have the opportunity to support and advise customers on our extensive products and service range, no matter how big or small their project is! You will value and take pride in striving to be an integral part of the Gibbs & Dandy mission to be ‘The Most Trusted Merchant in Town’ 

We’ve been in the industry for 175 years, so we can proudly say we know a thing or two about providing our customers with the tools and materials they need to complete their building projects. The Gibbs & Dandy team are a family, we value, respect and occasionally have the odd joke at the expense of each other – but what family doesn’t? All this makes us who we are – a close knit team on a mission. But we couldn’t give our customers a service they can trust without our people, and this is where you step in.

You’ll be joining our Gibbs & Dandy Bedford site. This is a well-established and busy branch, with a friendly team of 38 who work hard to offer a great service and excellent product knowledge. The branch has a sales office, warehouse, shop & counter and showroom, alongside managing five dedicated customer delivery vehicles.

So, what are we looking for?

  • Experience of working in a customer-focused sales role
  • Motivation to secure and increase sales orders
  • Previous experience working within a builders' merchant or relevant retail sector
  • A genuine enthusiasm for dealing with customers, and a ‘customer 1st’ attitude
  • The ability to build strong relationships internally and externally
  • A positive team player

What will we offer you?

As part of Saint-Gobain (‘Top Employer UK and Globally’ 2016-2020), here at Gibbs & Dandy we offer:

  • A competitive salary
  • A discretionary bonus scheme
  • Opportunities for career progression and development
  • 31 days’ holiday (including bank holidays), plus the option to buy or sell additional days
  • A defined contribution pension scheme
  • Great discounts across high street chains, online stores and holiday agents
  • Saint-Gobain Life Assurance Scheme
  • Access to a leading health and wellbeing portal

So what are you waiting for? Apply today to join us on our journey to be the most trusted merchant in town!

For more information about us, check out our website:

Saint-Gobain encourage and welcome diverse applications AND ARE COMMITTED TO SUCCESS THROUGH OUR DIVERSE COLLEAGUE COMMUNITY. We’re committed to equal employment opportunity regardless of ethnicity, colour, race, religion, national origin, sex, gender identity, sexual orientation, age, citizenship, marital status, disability, neurodiversity, taste in music, fashion sense or any other characteristic that makes you unique. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.

On occasion we need to close advertisements earlier than expected, we therefore strongly encourage you to make your application promptly to avoid disappointment.

AGENCY? Please note that we have our own recruitment marketing and search functions alongside an already agreed set of agency partners and will not accept any third party CV’s/Applications from anyone unless invited to do so. Saint-Gobain accepts no responsibility for any fees related to unsolicited resumes.

Top Employer 2020