Reference : 572904

Customer Service Assistant

  • Sales
  • United Kingdom
    Woodford Green
  • Permanent / Regular (US)
  • Posting date : 10/10/2019

Additional description

Customer Service Assistant – International Decorative Surfaces (IDS) – Battersea, South West London

IDS are a part of Saint-Gobain - Winners of ‘TOP EMPLOYER UK AND GLOBAL' four years running! (2016-2019)

Looking to join a brand that is passionate about its employees, where virtually no day is the same? Then we have the perfect role for you here at IDS, the UK's largest distributor of surfacing materials, specialising in flooring, worktops, laminates, panel products and solid surfacing.

We’re looking for an enthusiastic Customer Service Assistant to join our IDS Battersea team and support the smooth running of branch operations by delivering excellent customer service to all of our customers.

As a Customer Service Assistant with IDS, you will:

  • Provide excellent customer service to all IDS customers visiting the branch.
  • Handle sales queries and take orders, whether in person or over the phone.
  • Ensure all orders are processed accurately, in full and on time.
  • Maintain the showroom to a high standard to effectively promote the full range of IDS products.
  • Assist in stock take and order picking as necessary.

First and foremost, we always want to recruit talented people that align well with our values and way of working; we innovate, we collaborate, we’re agile, we act with entrepreneurial spirit, and we’re supportive of and close to our customers.

So if you…

  • Have experience within retail sales or counter sales - this would be an advantage, but not essential, as full training will be given on site.
  • Take pride in delivering excellent customer service and building relationships with internal and external customers.
  • Demonstrate excellent communication skills, both written and verbal.
  • Have the ability to work to deadlines and without close supervision.
  • Hold a forklift license - would be an advantage, however full training will be provided.

...we may just be the right fit for each other! Does this sound like you?

We also offer some fantastic benefits, including:

  • A defined contribution pension scheme.
  • 31 days holiday (including bank holidays).
  • Flexible Holiday buy-sell scheme (allowing up to 3 days holiday to be bought or sold).
  • A defined share purchasing scheme.
  • As an employee with IDS, you are automatically covered by the Saint-Gobain Life Assurance Scheme.
  • Staff discounts and various other benefits.

If you’re up for a new challenge, we would love to hear from you!

Saint-Gobain encourage and welcome diverse applications AND ARE COMMITTED TO SUCCESS THROUGH OUR DIVERSE COLLEAGUE COMMUNITY. We’re committed to equal employment opportunity regardless of ethnicity, colour, race, religion, national origin, sex, gender identity, sexual orientation, age, citizenship, marital status, disability, neurodiversity, taste in music, fashion sense or any other characteristic that makes you unique. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.

On occasion we need to close advertisements earlier than expected, we therefore strongly encourage you to make your application promptly to avoid disappointment.

AGENCY? Please note that we have our own recruitment marketing and search functions alongside an already agreed set of agency partners and will not accept any third party CV’s/Applications from anyone unless invited to do so. Saint-Gobain accepts no responsibility for any fees related to unsolicited resumes.

Top employer 2019