Reference : 555307

Sales and Customer Service Assistant

  • Sales
  • United Kingdom Nuneaton
  • Permanent / Regular (US)
  • Posting date : 05/08/2018

Additional description

IDS - Nuneaton - Sales and Customer Service Assistant

We are looking to recruit an enthusiastic Customer Service Administrator to join our friendly team based in Nuneaton. This position is primarily responsible for providing excellent customer service to our IDS customer base and to support the Nuneaton Sales Office, in order to reach the high standards required.

The successful applicant will be a highly organised individual with exceptional communication skills.With the ability to prioritise and multi-task, we are looking for a strong all-rounder Administrator.

Knowledge of laminates, worktops or panel products would be highly advantageous, however not necessary as all training will be provided.

  • Customer Focused
  • Problem solving ability relating to customer service
  • PC literate
  • Excellent communication skills
  • Excellent organisational skills
  • Excellent administration skills
  • Experience of working in a pressurised environment
  • Proven sales background
  • Product knowledge

Key Results Areas

  • Ensuring all orders are processed accurately and on time, in full.
  • Ensure that customers in showroom are dealt with politely.
  • All cash handling must be dealt with in line with company policy.
  • Achieve sales and margin targets of the branch.
  • Target new customers.
  • Follow up all enquiries.
  • Ensure that all held orders are chased and customers contacted for payments.
  • Order back to back stock in line with company policies.
  • Help out with stock take.
  • Minimise stock transfers between branch and CDC by following 4x procedures.
  • Complete all sales reports as required, ie footfalls, lost orders etc…
  • Ensuring all compliance of business controls.
  • Compliance to all health and safety legislation.
Any other reasonable duty as defined by the company


  • Holiday – 31 days increasing to 33 with service (including 8 bank holidays)
  • Retirement Savings Plan – Matching contribution for less than 4%, above 4% contribution increasing with service
  • Life Assurance – 2 x salary / 4 x salary in pension scheme
  • Share options – Monthly scheme buy 4 get 1 free
  • Staff Discount – Across SGBD brands
  • BD For You – Flexible benefits package


Please note that we have our own recruitment marketing and search functions alongside an already agreed set of agency partners and will not accept any third party CV’s/Applications from anyone unless invited to do so.

On occasion, we receive significantly more applicants than expected for some vacancies and under such we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly, to avoid disappointment should the closing date be brought forward.

We are an Equal Opportunities employer and we welcome a diversity of applications irrespective of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.