Reference : GBR04296

Customer Service Assistant - Part time

  • Sales
  • United Kingdom Ashford
  • Permanent / Regular (US)
  • Posting date : 09/29/2021

Position description

Part Time Branch Assistant - 24hrs

We have an exciting full time opportunity for a highly motivated Part Time Branch Assistant to join our CTD Tiles brand, based in Ashford. You will help develop sales and maximise branch profitability through selling at our counters and in our showrooms, trade counters and over the phone and by providing exceptional customer service. If you have experience in customer service, we would love to hear from you! 

Day to Day Duties and Responsibilities

  • Deal with a range of customers face to face and over the phone, always offering exceptional customer service even when under pressure.
  • Guiding and influencing customers with expert product knowledge.
  • Ensure showroom displays are accurate, current, clean & tidy and POS up to date
  • Carry out all cash transactions, refunds and till processes accurately and in accordance with branch procedures
  • Pick items to fulfill customer orders, as well as checking any incoming products against the Proof of Delivery, complete documentation as required
  • Ensure that returns are dealt with in a prompt and efficient manner
  • Demonstrate flexibility and team-working in order to improve efficiency and effectiveness of the overall business
  • Ad hoc duties as and when required to meet business needs

Hours of work – 24hrs Monday to Saturday, hours can be flexible and can be discussed at interview.

What are we looking for?

  • Excellent customer service skills, preferably in customer facing role
  • Strong communication skills
  • Ability to work as part of a team and upon own initiative
  • Knowledge of general warehouse duties is desirable
  • IT literate (MS Office)

What will you get in return?

  • A defined contribution pension scheme
  • Competitive salary
  • Access to 100’s of high street and leisure discounts, as well as a state of the art rewards system
  • Automatically covered by the Saint-Gobain Life Assurance scheme.
  • Plus, plenty more!

This position is working for CTD Group part of the Saint-Gobain group who are the Global winners of TOP EMPLOYER 2016-2021!

Are CTD Tiles and Saint-Gobain an Inclusive employer?

We’re working hard to be, and we’re keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, what football team you support, taste in music, fashion sense or anything else that makes you, you!

And what about flexibility?

The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can’t guarantee to meet all requests for flexibility when we are recruiting. But, we promise to listen.

Do you want to make the world a better home?

Our purpose at Saint-Gobain is to Make the world a better home. Our purpose sets the course for our common future. Together with and for our customers, we design, manufacture and distribute materials and solutions that have a positive impact on everyone’s life and provide well-being, quality of life and performance, while caring for the planet. If you want to join a company that cares about making the world a better home – then please apply, we would love to hear from you!

Top Employer 2021