Reference : GBR01317

Customer Development Manager

  • Sales
  • United Kingdom Mitcham
  • Permanent / Regular (US)
  • Posting date : 04/06/2021

Position description

Jewson are part of Saint-Gobain group and are the biggest employer in the UK Saint-Gobain business, with over 500 branches nationwide.  With outlets from the Scottish Isles to Penzance we provide expert advice, a reliable service and the highest quality building materials.  We offer a wide range of supplies for all trades including building, roofing and landscaping.  We’ve certainly come a long way since opening our first branch in 1836

At Jewson we pride ourselves on our ability to provide a great welcome to our customers, being proactive when helping them, being trusted, and recognised for our ‘customer first’ approach. If you enjoy an autonomous role building strong relationships with customers and can capitalise on existing and future business opportunities, this Customer Development Manager role could be a great opportunity for you.

The Customer Development Manager is managing the on-boarding and development of new and key accounts across a regional cluster of branches around Mitcham. You’ll also assist our external team on converting large, often complex live quotes into profitable opportunities for the Business Unit and wider Jewson brand.

Key day-to-day duties include:

  • On-board all new accounts within the Business Unit, ensuring they receive excellent customer care and continue to choose Jewson.
  • Following up on missed telephone enquiries – reaching out to customers to understand their project needs
  • Manage and convert large/complex quotes via the Business Unit sales pipeline, with a keen focus on our online Build Aviator estimating service.
  • Develop and maintain key customer relationships, proactively contacting customers and working with our internal & external sales functions.
  • Provide detailed customer insights to the Sales Manager to identify new opportunities for development.

What skills are we looking for?

First and foremost, we always want to recruit talented people that align well with our values and way of working; this means that we are open to applications from all Saint-Gobain businesses and would welcome you to apply if you can demonstrate the following key skills:

  • Demonstrable experience within customer facing roles.
  • Commercial acumen and the ability to develop and execute effective sales plans and campaigns.
  • Experience of using digital & telephony sales tools.
  • Excellent communication skills and the ability to work closely with branch teams to ensure customer relationships are managed across the business unit.
  • Excellent persuasive and negotiation skills, with a structured and organised approach to your work.
  • Knowledge of building materials and pricing methods – highly desirable.

Please note that product and system training can be provided where applicants may lack this knowledge. We encourage applications from all background if you can demonstrate the skills highlighted.


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