Reference : 579903

Contract Manager

  • Sales
  • United Kingdom
    Loughborough
  • Permanent / Regular (US)
  • Posting date : 07/22/2020

Who are we ?

This position is only open to internal applicants of Saint Gobain. Please note that any applications made by people outside of Saint Gobain will not be considered at this stage.

At Jewson we pride ourselves on our ability to provide a great welcome to our customers, being proactive when helping them, being trusted, and recognised for our ‘customer first’ approach. If you enjoy an autonomous role building strong relationships with customers and can capitalise on existing and future business opportunities, this Contract Manager role could be a great opportunity for you.

This Contract Manager role is working in our branch in Loughborough, managing key customers to maximise profitability for the branch. By building successful working relationships with customers, colleagues, and suppliers alike, you’ll ensure we consistently deliver excellent customer service.

Key day to day duties include:

  • Managing key aspects of customer’s delivery, giving an excellent customer experience, working towards profit and sales targets
  • Developing and building a strong effective relationship for the business with the customer
  • Ensuring all customer orders are fulfilled in a timely fashion
  • Ensuring all contracted KPI targets are met on a monthly basis
  • Understanding local market issues and managing customer feedback to continuously improve customers’ experience with Jewson
  • Working with other branches in the UK across all SGBD brands, liaising with internal and external customers.

What skills are we looking for?

First and foremost, we always want to recruit talented people that align well with our values and way of working; we innovate, we collaborate, we’re agile, we act with entrepreneurial spirit, and we’re supportive of and close to our customers. We’re also open to applications from all Saint-Gobain businesses and would welcome you to apply if you can demonstrate the following key skills:

  • Market and product knowledge relevant to the merchanting/construction industry.
  • Fantastic customer service experience.
  • Demonstrable people management experience and excellent communication skills.
  • Good financial and commercial awareness.
  • Resilient by nature, with a proactive and enthusiastic attitude.

The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can’t guarantee to meet all requests for flexibility when we are recruiting. But, we promise to listen.

Top Employer 2020