Reference : 578775

Customer Service Advisor

  • Sales
  • United Kingdom
  • Permanent / Regular (US)
  • Posting date : 06/30/2020

Who are we ?

This position is only open to internal applicants of Saint Gobain. Please note that any applications made by people outside of Saint Gobain will not be considered at this stage.

At Jewson we pride ourselves on our ability to provide a great welcome to our customers, being proactive when helping them, being trusted, and recognised for our ‘customer first’ approach. If you enjoy working with people, you’re a good listener and you think you could help our customers feel welcome, then this could be a great opportunity for you!

We have an exciting opportunity for an energetic and enthusiastic Customer Service Advisor to join our Jewson Wetherby branch. Jewson is the biggest employer in the UK Saint-Gobain business, with over 500 branches. Wetherby is a small yet busy branch with an established, friendly team.

What will you be doing in this role?

As a Customer Service Advisor in our Wetherby branch, you will use your dedication and enthusiasm to undertake both yard and branch duties, helping to promote and maximise sales by ensuring our customers’ needs are met and exceeded at all times.

Central to this role is providing excellent levels of customer care alongside the following duties:

  • Build relationships with customers to help achieve sales growth for your branch.
  • Place direct sales orders, organise delivery times, and notify customers.
  • Maintain stock levels in both the shop and yard areas to a high standard of health and safety and neatness, ensuring that all goods are correctly priced via label checks.
  • Assist in the loading and unloading of vehicles.
  • Ensure minimum stock shrinkage and accurate daily stock counts.

What kind of person are we looking for? 

First and foremost, we always want to recruit talented people that align well with our values and way of working - we innovate, we collaborate, we’re agile, we act with entrepreneurial spirit and we work in close partnership with our customers. This means someone who has come from a manufacturing business could have as much to offer as someone experienced within building distribution.

To be successful in this role you must be able to display the following skills:

  • Have fantastic customer service and sales experience, knowing what great service looks, sounds and feels like.
  • Have excellent communication skills and are IT literate.
  • Are able to deliver with a high level of accuracy and attention to detail.
  • Are positive, personable and a real team player.

The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can’t guarantee to meet all requests for flexibility when we are recruiting. But, we promise to listen.

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