Reference : 576274

Customer Service Supervisor

  • Sales
  • United Kingdom
  • Permanent / Regular (US)
  • Posting date : 02/05/2020

Additional description

Customer Service Supervisor – Jewson Builders’ Merchants

Competitive Salary - Based in Acton, Ealing

Jewson are a part of Saint-Gobain - Winners of ‘TOP EMPLOYER UK AND GLOBAL' four years running! (2016-2019)

We have an exciting opportunity for a dedicated Customer Service Supervisor to join the team here at Jewson Acton. You'll build productive and profitable relationships with customers in the local area, ensuring we provide excellent customer service every time.

As the UK's leading supplier of building materials and sustainable timber, Jewson always aim to provide a friendly customer service and expert advice. So, whether you're from a retail or trade background, if you have the drive and motivation to influence a team, this is the opportunity for you!

As a Customer Service Supervisor with Jewson, you will:

  • Oversee the customer service area and sales counter to achieve branch targets, as well as assisting in the effective running of the branch.
  • Deal with customers on a day to day basis, on the counter and over the phone, building long term relationships.
  • Ensure all sales orders are promptly processed to meet all our customers' needs.
  • Manage and support a team of branch staff, ensuring that we deliver outstanding customer service.
  • Carry out cash transactions, refunds and till processes accurately and in accordance with branch procedures.
  • Keep up to date with your knowledge of products, technology and regulations.

First and foremost, we always want to recruit talented people that align well with our values and way of working; we innovate, we collaborate, we’re agile, we act with entrepreneurial spirit, and we’re supportive of and close to our customers.

So if you…

  • Have excellent customer service and sales experience, knowing what great service looks, sounds and feels like.
  • Have experience within and product knowledge of the construction / builders merchants' industry.
  • Can demonstrate experience of people management and excellent communication skills.
  • Are a personable and excellent team player, with a warm and friendly nature.
  • Possess the ability to multitask, prioritise and work under pressure.
  • Are organised with a high level of accuracy and attention to detail.

…we may just be the right fit for each other! Does this sound like you?

We also offer some fantastic benefits, including:

  • Competitive Salary.
  • 31 days holiday (including bank holidays).
  • A defined contribution pension scheme.
  • Flexible Holiday buy-sell scheme (allowing up to 3 days holiday to be bought or sold).
  • As a Jewson employee, you are automatically covered by the Saint-Gobain Life Assurance Scheme.
  • Staff discounts on high street and leisure activities and various other benefits.

So if you’re up for a new challenge, apply today! Apply online via this advert or directly on our Careers website (

Saint-Gobain encourage and welcome diverse applications AND ARE COMMITTED TO SUCCESS THROUGH OUR DIVERSE COLLEAGUE COMMUNITY. We’re committed to equal employment opportunity regardless of ethnicity, colour, race, religion, national origin, sex, gender identity, sexual orientation, age, citizenship, marital status, disability, neurodiversity, taste in music, fashion sense or any other characteristic that makes you unique. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.

On occasion we need to close advertisements earlier than expected, we therefore strongly encourage you to make your application promptly to avoid disappointment.

AGENCY? Please note that we have our own recruitment marketing and search functions alongside an already agreed set of agency partners and will not accept any third party CV’s/Applications from anyone unless invited to do so. Saint-Gobain accepts no responsibility for any fees related to unsolicited resumes.

Top Employer 2020