Reference : 571665

Customer Service Advisor

  • Sales
  • United Kingdom
    Guildford
  • Permanent / Regular (US)
  • Posting date : 08/28/2019

Additional description

Customer Service Advisor - Graham: The Plumbers' Merchant 

Competitive Salary – Based in Guildford, Surrey

Graham are a part of Saint-Gobain - Winners of ‘TOP EMPLOYER UK AND GLOBAL' four years running! (2016-2019)

Here at Graham, we put our people, colleagues and customers at the heart of everything we do to maintain that “family feel” and provide excellent customer service.

We have an exciting opportunity for a dedicated Customer Service Advisor to join our team at Graham Guildford. By providing first class customer service, both on the counter and over the phone, you’ll maximise profitability and sales for the branch, helping make Graham the Best Local Plumbers Merchant around.

As a Customer Service Advisor with Graham, you will:

  • Build successful working relationships with customers, face to face and over the telephone, to help identify opportunities and drive sales growth for your branch.
  • Ensure every Graham customer receives top quality customer service.
  • Carry out all cash transactions, refunds and till processes accurately and in accordance with branch procedures
  • Support the warehouse by helping to unload deliveries, picking goods for customers and organising deliveries from suppliers.

At Graham, we pride ourselves on giving our customers the best possible service, but that can only happen if we have people with the right attitude working for us.

So if you…

  • Take pride in delivering excellent customer service and building successful, working relationships.
  • Ideally, have knowledge of the heating/plumbing industry – desirable.
  • Hold a full and valid UK Driving License - essential.
  • Are an excellent team player, able to work and communicate with a diverse range of people and skill sets.
  • Are IT literate and digitally aware to support the ever evolving demands of our customers.

…we may just be the right fit for each other! Does this sound like you?

We also offer some fantastic benefits, including:

  • Competitive Salary.
  • 31 days holiday (including bank holidays).
  • Staff discounts on high street and leisure activities and various other benefits.
  • A defined contribution pension scheme.
  • Flexible Holiday buy-sell scheme (allowing up to 3 days holiday to be bought or sold).
  • As a Graham employee, you are automatically covered by the Saint-Gobain Life Assurance Scheme.

If you’re up for a new challenge, we would love to hear from you!

Saint-Gobain encourage and welcome diverse applications AND ARE COMMITTED TO SUCCESS THROUGH OUR DIVERSE COLLEAGUE COMMUNITY. We’re committed to equal employment opportunity regardless of ethnicity, colour, race, religion, national origin, sex, gender identity, sexual orientation, age, citizenship, marital status, disability, neurodiversity, taste in music, fashion sense or any other characteristic that makes you unique. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.

On occasion we need to close advertisements earlier than expected, we therefore strongly encourage you to make your application promptly to avoid disappointment.

AGENCY? Please note that we have our own recruitment marketing and search functions alongside an already agreed set of agency partners and will not accept any third party CV’s/Applications from anyone unless invited to do so. Saint-Gobain accepts no responsibility for any fees related to unsolicited resumes.

Top employer 2019