Reference : 581008

Customer Experience Advisor

  • Sales
  • United Kingdom
  • Permanent / Regular (US)
  • Posting date : 08/27/2020

Who are we ?

Customer Experience Advisor

British Gypsum - East Leake

The organisation and role;


We provide a world class customer experience and add value with our positive and agile Customer Experience team.  Our team has a passion and flare for customer service and genuinely cares about our customers and colleagues. We use our skills and experience to enhance our brand, service and the business culture. We respond to customer enquiries, process orders and have a genuine interest in our customers to build strong relationships via insightful conversations.


The whole team contributes to a culture of continuous improvement by identifying opportunities and generating ideas to improve the service offered to our customers and/or the efficiency of our internal processes.


As well as the core order placement and customer service function we have a number of specialist activities, examples of these include; Export orders, Bespoke orders, Customer Care (Claims) and Account Management.


The person;

We need someone who is motivated to continually learn about customer services. Is self-motivated and can use their initiative to manage their work. Embodies the Saint-Gobain Attitudes, acting as a role model for others. Is able with ease to build strong and authentic relationships with customers and colleagues. Is passionate about doing the best for customers and is confident to challenge others when necessary.


Previous preferred experience;

  • Previous experience in customer service role
  • Working in a team environment
  • Taking responsibility for managing own work
  • Problem solving
  • Experience of learning new IT systems and applications


We also offer some fantastic benefits, including:

  • Competitive Salary
  • A defined contribution pension scheme.
  • 31 days holiday (including bank holidays)
  • Flexible Holiday buy-sell scheme (allowing up to 3 days holiday to be bought or sold).
  • As an employee you are automatically covered by the Saint-Gobain Life Assurance Scheme.
  • Staff discounts on high street and leisure activities and various other benefits.

If you’re up for a new challenge and think you’ve got what it takes, apply online today! 


Top Employer 2020