Reference : 567227

Customer Service Advisor

  • Sales
  • United Kingdom LEICESTERSHIRE
  • Permanent / Regular (US)
  • Posting date : 04/10/2019

Who are we ?

This is an exciting opportunity for an enthusiastic customer focused individual to join our passionate and knowledgeable Customer Service Team as one of our talented and enthusiastic Customer Service Advisors. You will be working 2 shifts between 8am to 5pm (8am to 4pm and 9am to 5pm) Monday to Friday. You will have the weekends, bank holidays and the period between Christmas and New Year off as we don’t work these days! We have 3 roles in total, one Permanent and two 12 month Fixed Term Contracts.


How will you support us?


This role is working with British Gypsum in East Leake, Leicestershire where you will be responsible for supporting our Commercial customers via inbound phone calls, emails, electronic orders etc. for product orders.


In the role as a Customer Service Advisor you will provide exceptional customer service with every interaction you have with our customers whether that be verbal or written communication. You will need to be a team player who will support in all other areas, for example, with processing returns, dealing with bespoke orders, complaints and credits to name a few. You will be required to liaise closely with our internal teams who deal with Sales, Distribution, Logistics and Hauliers.


What kind of person are we looking for?


First and foremost, we always want to recruit talented people that align well with our values and way of working. In addition to the five Saint-Gobain attitudes we shared at the start, suitability for the role is always key; does the following criteria sound like you?


We don’t require you to be highly experienced, as the positive attitude and driven behavior’s you possess will be what we are looking for – the rest we can support in your development.


In order to be successful in this role, you must have:


  • A passion and flare for providing excellent customer service, with an ability to quickly build a good rapport with people.
  • The enthusiasm and the confidence to speak with customers and make decisions where needed to solve an issue.
  • The ability to multi-task and problem solve, as this role offers you the chance to be involved with a lot more than your typical Customer Service Advisor opportunity.
  • Excellent communication skills, written and verbal.


We will give you the opportunity to progress your career in an exciting organisation – this requires commitment from you to learn and participate. We have some great success stories where individuals have progressed their careers and you could be the next success story.


Who are Saint-Gobain?


Saint-Gobain was founded in 1665 to deliver a world first – the production of glass on an industrial scale we have continued to adapt and grow through providing innovate ideas, services and products to our customers. 350 years later we have a presence in 67 countries and employs 170,000 people worldwide. The UK & Ireland is home to over 30 of our well-known and respected businesses within the construction sector including: British Gypsum, Jewson, Weber, Graham and Glassolutions.


You are applying to work with British Gypsum this is one of 32 fascinating Saint-Gobain businesses that operate within UK and Ireland. Regardless of which business you join, you are assured to be welcomed into a professional and warm environment, where we value all of our employees equally and have a strong focus on their health, safety and wellbeing at all times.


Our Ambition as a business?


At Saint-Gobain, our goal is to ‘Create great living places and improve people’s daily life’. We design, manufacture and distribute materials and solutions, which are key ingredients in the wellbeing of each of us and the future of all. They can be found everywhere in our living places and our daily life: in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change.


Do you want to be part of this vision? Click apply, we would love to hear from you.