Reference : 569186

Internal Account Manager

  • Sales
  • United Kingdom
  • Permanent / Regular (US)
  • Posting date : 06/11/2019

Who are we ?

Innovative? Customer Focused? Agile?  Open and Engaging? Entrepreneurial? – The key attitudes and way we like to work at Saint-Gobain. If this sounds like you, please read on to find out more about the Internal Account Manager opportunity.

You will use your skills in customer service, order filling and distribution, and stakeholder management to be an integral part of a small team who ensure that every order is processed and delivered on time.

This role is working with Kaimann UK where you will be responsible for working closely with the sales team, the shipping department, and the invoicing and accounts team, to provide our valued customers with exceptional service and support.

In the role as an Internal Account Manager you will;

  • Respond to inquiries via e-mail or phone from local general management, sales representatives, and customers regarding pricing, product features, product availability, order status, company policies, and post sales issues.
  • Monitor order processing flows and collaboratively respond to potential delivery or product availability problems and communicate to the customer timely
  • Records information and ensures quality of data in SAP and other internal systems that support sales, production and financial management
  • Collaborate with sales, service, marketing, supply chain and manufacturing teams to resolve order issues such as order status, parts availability, and purchase order terms
  • Generate production and availability forecast for specific product groups

What kind of person are we looking for?

First and foremost, we always want to recruit talented people that align well with our values and way of working. In addition to the five Saint-Gobain attitudes we shared at the start, suitability for the role is always key; does the following criteria sound like you?

In order to be successful in this role, you must have;

  • Some order fulfilment and/or sales operations experience.
  • Practical experience in a similar position and SAP experience is a plus
  • High customer service orientation

Given that this is a small team, we are looking for someone who is able to work calmly in busy situations, support other team members with tasks that may be outside the above remit, and maintain up to date records to support the organisation of the office.

Who are Saint-Gobain?

Saint-Gobain was founded in 1665 to deliver a world first – the production of glass on an industrial scale we have continued to adapt and grow through providing innovate ideas, services and products to our customers. 350 years later we have a presence in 67 countries and employs 170,000 people worldwide. The UK & Ireland is home to over 30 of our well-known and respected businesses within the construction sector including: British Gypsum, Jewson, Weber, Graham and Glassolutions.

You are applying to work with Kaimann UK this is one of 32 fascinating Saint-Gobain businesses that operate within UK and Ireland. Regardless of which business you join, you are assured to be welcomed into a professional and warm environment, where we value all of our employees equally and have a strong focus on their health, safety and wellbeing at all times.

Our Ambition as a business?

At Saint-Gobain, our goal is to ‘Create great living places and improve people’s daily life’. We design, manufacture and distribute materials and solutions, which are key ingredients in the wellbeing of each of us and the future of all. They can be found everywhere in our living places and our daily life: in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change.

Do you want to be part of this vision? Click apply, we would love to hear from you.



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