Reference : 567984

Customer Service Administrator (FTC)

  • Sales
  • United Kingdom
  • Fixed-term Contract
  • Posting date : 05/03/2019

Who are we ?

Innovative? Customer Focused? Agile?  Open and Engaging? Entrepreneurial? – The key attitudes and way we like to work at Saint-Gobain. If this sounds like you, please read on to find out more about the Customer Service Advisor opportunity.


How will you support us?

This role is working with Weber where you will be responsible for proving exceptional customer service at all times which can include; dealing with customer queries, invoices, credits and orders. This role is a new fixed term contract position for 6 months from start date to help us through our busy period in the summer.


In the role as a Customer Service Advisor you will;

  • Answer customer queries via phone or email in our fast paced busy office in Flitwick 
  • Manage the order process requests from customers; start to finish
  • Deal with any complaints or order issues
  • Run regular reports to maintain order management 


What kind of person are we looking for?

First and foremost, we always want to recruit talented people that align well with our values and way of working. In addition to the five Saint-Gobain attitudes we shared at the start, suitability for the role is always key; does the following criteria sound like you?


In order to be successful in this role, you must have;

  • Customer service skills and experience
  • The passion to put customers first and resolve issues on a daily basis
  • A good level of knowledge and experience with using SAP
  • The ability to work under pressure in a busy environment
  • Exception IT skills with Microsoft packages
  • A passion to work well and thrive in a team environment


Who are Saint-Gobain?

Saint-Gobain was founded in 1665 to deliver a world first – the production of glass on an industrial scale we have continued to adapt and grow through providing innovate ideas, services and products to our customers. 350 years later we have a presence in 67 countries and employs 170,000 people worldwide. The UK & Ireland is home to over 30 of our well-known and respected businesses within the construction sector including: British Gypsum, Jewson, Weber, Graham and Glassolutions.


You are applying to work with Weber this is one of 32 fascinating Saint-Gobain businesses that operate within UK and Ireland. Regardless of which business you join, you are assured to be welcomed into a professional and warm environment, where we value all of our employees equally and have a strong focus on their health, safety and wellbeing at all times.


Our Ambition as a business?

At Saint-Gobain, our goal is to ‘Create great living places and improve people’s daily life’. We design, manufacture and distribute materials and solutions, which are key ingredients in the wellbeing of each of us and the future of all. They can be found everywhere in our living places and our daily life: in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change.


Do you want to be part of this vision? Click apply, we would love to hear from you.



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