Reference : 566068

Customer Experience Advisor (FTC)

  • Sales
  • Fixed-term Contract
  • Posting date : 03/11/2019

Who are we ?

Innovative? Customer Focused? Agile?  Open and Engaging? Entrepreneurial? – The key attitudes and way we like to work at Saint-Gobain. If this sounds like you, please read on to find out more about the Customer Experience Advisor opportunity. This is a fixed term contract position covering maternity leave for a period of 12 months.


How will you support us?

This role is working with Weber where you will be responsible for supporting the teams to deliver world class service to customer journeys and lifecycles, manage projects and help deliver on improvement activities and to take ownership of customer feedback following surveys, and building strong customer relationships.


In the role as a Customer Experience Advisor you will;

  • Work with the Customer Experience Manager to support and deliver projects which will support improvements to the customer’s experience
  • Regularly review complaint data and survey feedback to identify trends and report on potential areas for improvement
  • Actively contact customers following surveys to improve service
  • Process all service complaints resolution whilst ensuring the highest standard of service


What kind of person are we looking for?

First and foremost, we always want to recruit talented people that align well with our values and way of working. In addition to the five Saint-Gobain attitudes we shared at the start, suitability for the role is always key; does the following criteria sound like you?

In order to be successful in this role, you must have;

  • Proven experience of handing customers on a day to day basis and have the passion for helping customer issues
  • Some sort of project experience – where you have handled various tasks in your workload
  • Experience with managing and influencing various people to ensure positive results are achieved
  • The flexibility and resilience to understand each customer is different and must be handled on an individual basis
  • Proven PowerPoint and Excel skills


Who are Saint-Gobain?

Saint-Gobain was founded in 1665 to deliver a world first – the production of glass on an industrial scale we have continued to adapt and grow through providing innovate ideas, services and products to our customers. 350 years later we have a presence in 67 countries and employs 170,000 people worldwide. The UK & Ireland is home to over 30 of our well-known and respected businesses within the construction sector including: British Gypsum, Jewson, Weber, Graham and Glassolutions.


You are applying to work with Weber this is one of 32 fascinating Saint-Gobain businesses that operate within UK and Ireland. Regardless of which business you join, you are assured to be welcomed into a professional and warm environment, where we value all of our employees equally and have a strong focus on their health, safety and wellbeing at all times.


Our Ambition as a business?

At Saint-Gobain, our goal is to ‘Create great living places and improve people’s daily life’. We design, manufacture and distribute materials and solutions, which are key ingredients in the wellbeing of each of us and the future of all. They can be found everywhere in our living places and our daily life: in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change.


Do you want to be part of this vision? Click apply, we would love to hear from you.