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Reference : GBR11167
Technical Advisor
- United Kingdom , East Midlands , Loughborough
- Permanent / Regular
- Posting date : 03/17/2023
- United Kingdom Loughborough
- Permanent / Regular
- Posting date : 03/17/2023
Position description
At Saint-Gobain, we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a ‘Top Employer’ for 5 consecutive years. If you are a quick learner, you like working in a team, and you want to know what it’s like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as a Technical Advisor.
Here at British Gypsum, we know that a building is more than just a building. It’s a home, a place to rest and recuperate, a place to learn, and a place to work. That’s why we’ve been helping the industry and our construction partners build better ever since our launch in 1917. It’s an ethos we continue to live by today, because we want to create spaces that people love to work, rest and play in.
What will I be doing in the role?
- Providing accurate and market leading technical advice within the parameters set by the team leader
- Ensuring all advice is delivered to the highest standards and in line with company procedures
- Primary ownership of the technical enquiry streaming process providing an escalation route from self-help tools
- Consulting with customers and responding to their needs whilst maximizing commercial opportunities through specification and technical improvements
- Identify and recommend opportunities for improvements in how things are done within the team to improve team effectiveness and efficiency
- Contribute to the ongoing development, refinement and maintenance of the knowledge bank used by automated self-help tools, including identifying trends of questions being asked
- Identify and make suggestions for new self-help tools to aid the customer in choosing SGIS product and system solutions in a way that enhances their experience
- Taps into the sources of technical and professional know-how across the team and business on an ongoing basis to keep abreast of changes within the industry thereby using the latest know-how to advise and support customers
REQUIRED QUALIFICATIONS
Is this role right for me?
In this role you will be a technical expert providing market leading advice to customers, specifiers, and internal staff, prioritizing incoming enquiries as directed by team leaders. Ensuring all advice is delivered to the highest standards and in line with company procedures.
- Maths & Science qualifications
- Computer literate
- Relevant experience and technical knowledge ideally in the construction industry
- Experience working in a customer service role and the ability to understand customer needs and translate into service provision
- Can remain patient, positive, and calm in a fast-paced environment
- Full UK Driving License
Are Saint-Gobain an Inclusive employer?
We’re working hard to be, and we’re keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you!
We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
And what about flexibility?
The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role (this could be flexible hours, a job share, to name a couple). We can’t guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen.
