Reference : 575756

Service Desk Analyst

  • Information Systems
  • United Kingdom
  • Permanent / Regular (US)
  • Posting date : 01/27/2020

Who are we ?

Customer Service Experience?  Enjoy IT?  Looking for a change? Want to learn new skills?

We are seeking someone with an interest in IT Support and strong customer service skills to provide first line IT support to our colleagues across the UK as a Service Desk Analyst – your strong customer service skills along with your IT knowledge will enable you to provide the right level of service, and we will train you to understand the technical side as needed – don’t worry some of our best advisors came to us with just a basic level of IT understanding.

How will you support us?

This role is working within our in-house IT team, based in Huddersfield where you will be responsible for supporting your colleagues all across the UK with IT queries, investigating issues and achieving a high level of customer service at all times.

The role operates Monday to Friday between 07:00am – 18:00pm with just one half Saturday a month (don’t worry you get an extra afternoon off that week!).

In the role as Service Desk Analyst you will;

• Support all 1st line IT queries for all Saint Gobain employees
• Answer calls and logging calls on our ticketing system (Service Now) promptly and in a professional service led manner
• Provide an efficient and personalised support service to our customers
• Wherever possible, resolve and close calls at the point of first contact
• Managing customer expectations

What kind of person are we looking for?

First and foremost, we always want to recruit talented people that align well with our values and way of working; we strive to be; Innovative, Customer Focused, Agile, Open and Engaging, and Entrepreneurial. Does this sound like you? If so, read on to find out more about the skills and experience needed for this role:

• Strong customer service skills, resolving queries at first point
• An interest in working within an IT based environment, preferably some experience working in an IT role
• Advantage experience in Service Now or ticket systems
• Excellent communication and people skills
• An analytical mind-set, and ability to seek solutions to problems
• A flexible approach to work

We also offer some fantastic benefits, including;

• Competitive salary and bonus 10%
• Excellent Retirement Savings Plan with additional Life Cover increasing employer contributions with service
• Employee Recognition Scheme – Recognise & Reward
• Learning & development opportunities via our online portal from day one
• 33 days’ holiday (including bank holidays), rising to 34 days at five years’ service
• Staff discounts on all UK Saint-Gobain brands!
• Share Scheme

Who are Saint-Gobain?

Saint-Gobain was founded in 1665 to deliver a world first – the production of glass on an industrial scale we have continued to adapt and grow through providing innovate ideas, services and products to our customers. 350 years later we have a presence in 67 countries and employs 170,000 people worldwide. The UK & Ireland is home to over 30 of our well-known and respected businesses within the construction sector including: British Gypsum, Jewson, Weber, Graham and Glassolutions.

You are applying to work with Saint-Gobain Technology services (SGTS) this is one of 34 fascinating Saint-Gobain businesses that operate within UK and Ireland. Regardless of which business you join, you are assured to be welcomed into a professional and warm environment, where we value all of our employees equally and have a strong focus on their health, safety and wellbeing at all times.

Our Ambition as a business?

At Saint-Gobain, our goal is to ‘Create great living places and improve people’s daily life’. We design, manufacture and distribute materials and solutions, which are key ingredients in the wellbeing of each of us and the future of all. They can be found everywhere in our living places and our daily life: in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change.

Do you want to be part of this vision? Click apply, we would love to hear from you.

Top Employer 2020