Reference : 573249

Telephony Systems Manager

  • Information Systems
  • United Kingdom
  • Permanent / Regular (US)
  • Posting date : 11/11/2019

Who are we ?

Innovative? Customer Focused? Agile? Open and Engaging? Entrepreneurial? The key attitudes and way we like to work at Saint-Gobain. If this sounds like you, please read on to find out more about the Telephony Systems Manager opportunity based in Coventry.

What impact will you have in this role?

This role is working with Saint-Gobain Technology Service (SGTS) in Coventry on a permanent basis. As a Telephony Systems Manager, you will be responsible for all services delivered by the Telephony Systems team including provisioning, fault management and supplier management. Also being responsible for ensuring that all Saint-Gobain sites have appropriate telephony solution that meets business requirements with front line management responsibility for all members of the Telephony Systems team.

This will include;

• Being responsible for managing projects to develop new products and adjust products currently on the market.
• Supporting all business functions by providing technical and operational advice and skills.
• Providing consultancy with regards to configuration of telephony systems and contact centres at complex sites.
• Comply with all Company policies and procedures (HR, Health & Safety, Business Controls, etc.
• Managing telephony projects to specific timescales and costs.
• Ensure that all project activity is completed within allocated timescales and documented to departmental standards.
• Conduct regular service reviews with suppliers to maintain high service levels.
• Leading, appraising and developing staff and promoting their careers within the company.

What kind of person are we looking for?

First and foremost, we always want to recruit talented people that align well with our values and way of working. In addition to the five Saint-Gobain attitudes we shared at the start, suitability for the role is always key; does the following criteria sound like you?

In order to be successful in this role, you must;

• Direct line management experience essential.
• Understanding/experience of ITIL processes is desirable.
• Must have good communication skills and experience of dealing with all levels of staff from end users to Managing Directors/senior executives.
• Knowledge of telephony systems and their underpinning infrastructure.
• Reporting software and systems such as TIM would be advantageous.
We also offer some fantastic benefits, including;
• Competitive Salary and Bonus up to10%
• Excellent Retirement Savings Plan with additional Life Cover increasing employer contributions with service
• Employee Recognition Scheme – Recognise & Reward
• Learning & development opportunities via our online portal from day one
• 33 days’ holiday (including bank holidays), rising to 34 days at five years’ service
• Staff discounts on all UK Saint-Gobain brands!
• Share Scheme

Who are Saint-Gobain?

Saint-Gobain was founded in 1665 to deliver a world first – the production of glass on an industrial scale we have continued to adapt and grow through providing innovate ideas, services and products to our customers. 350 years later we have a presence in 67 countries and employs 170,000 people worldwide. The UK & Ireland is home to over 30 of our well-known and respected businesses within the construction sector including: Saint Gobain Insulation, Celotex, Isover, Saint Gobain Abrasives, British Gypsum, Jewson, Weber, Graham and Glassolutions.

You are applying to work with Saint-Gobain Technology Service (SGTS) this is one of 32 fascinating Saint-Gobain businesses that operate within UK and Ireland. Regardless of which business you join, you are assured to be welcomed into a professional and warm environment, where we value all of our employees equally and have a strong focus on their health, safety and wellbeing at all times.

Our Ambition as a business?

At Saint-Gobain, our goal is to ‘Create great living places and improve people’s daily life’. We design, manufacture and distribute materials and solutions, which are key ingredients in the wellbeing of each of us and the future of all. They can be found everywhere in our living places and our daily life: in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change.

Do you want to be part of this vision? Click apply, we would love to hear from you.

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