Reference : 562697

2nd Line Support Manager

  • Information Systems
  • United Kingdom Huddersfield
  • Permanent / Regular (US)
  • Posting date : 02/21/2019

Who are we ?

Innovative? Customer Focused? Agile?  Open and Engaging? Entrepreneurial? – The key attitudes and way we like to work at Saint-Gobain. If this sounds like you, please read on to find out more about the 2nd Line Support Manager opportunity.


How will you support us? 


This role is working with Saint-Gobain Technology Services (SGTS) where you will be responsible for the management of all staff within and services delivered by the Remote Support and On-Site Support Team. You will co-ordinate the activities of your teams across multiple locations to ensure the appropriate levels of service delivery to the businesses supported by SGTS. The 3 main sites you will cover and need regular travel to include; Huddersfield, Coventry and Nottingham.


In the role as a 2nd Line Support Manager you will;


  • Be responsible for coordinating activities within the teams to ensure the correct prioritisation of tasks in a service orientated approach
  • Manage the escalations for any incidents or service issues
  • Ensure training plans are in place to support departmental goals and analyst career development
  • Ensure IT equipment remains secure and compliant
  • Be responsible for the general management duties of teams as well as recruitment for the On-Site and Remote Support teams


What kind of person are we looking for? 


First and foremost, we always want to recruit talented people that align well with our values and way of working. In addition to the five Saint-Gobain attitudes we shared at the start, suitability for the role is always key; does the following criteria sound like you?


In order to be successful in this role, you must have;


·         Experience within a similar type role

·         Experience with direct management of medium-large teams (ideally across multiple locations and sites)

·         Demonstrable people management skills

·         A strong technical background – more so around Windows

·         Excellent communication skills

·         The willingness and flexibility to travel across our 3 main sites



Who are Saint-Gobain?


Saint-Gobain was founded in 1665 to deliver a world first – the production of glass on an industrial scale we have continued to adapt and grow through providing innovate ideas, services and products to our customers. 350 years later we have a presence in 67 countries and employs 170,000 people worldwide. The UK & Ireland is home to over 30 of our well-known and respected businesses within the construction sector including: British Gypsum, Jewson, Weber, Graham and Glassolutions.


You are applying to work with SGTS - this is one of 32 fascinating Saint-Gobain businesses that operate within UK and Ireland. Regardless of which business you join, you are assured to be welcomed into a professional and warm environment, where we value all of our employees equally and have a strong focus on their health, safety and wellbeing at all times.


Our Ambition as a business?


At Saint-Gobain, our goal is to ‘Create great living places and improve people’s daily life’. We design, manufacture and distribute materials and solutions, which are key ingredients in the wellbeing of each of us and the future of all. They can be found everywhere in our living places and our daily life: in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change.


Do you want to be part of this vision? Click apply, we would love to hear from you.


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