Reference : GBR07576

Customer Support Analyst

  • Information Systems
  • United Kingdom Huddersfield
  • Permanent / Regular
  • Posting date : 06/21/2022

Position description

Support Analyst- Customer Facing

Huddersfield- Hybrid Working 3 days office 2 days home

 

7 days a week based on rotating shift Monday to Sunday (2 weekends in 6)

Competitive Salary + Benefits

 

Saint-Gobain - Winners of ‘TOP EMPLOYER UK AND GLOBAL' five years running! (2016-2021)

Saint-Gobain is a global leader in the construction industry with a presence in over 67 countries worldwide. Our businesses designs, manufactures and distributes building materials and solutions globally.

 

We are now looking for a Support Analyst to join a brand new team in Huddersfield. You will provide customer focused service desk providing first line support to Saint–Gobain e-commerce platform and other customer facing services. The role will involve supporting customers with technical queries, providing first point of contact fixes and escalation to other teams within the business.

 

You will act as the first point of contact for all technical customer queries, manage inbound queries through multiple channels of communication while maintaining excellent customer service standards (Phone, Email and Live chat) facilitate the transfer of knowledge throughout the team, providing assistance to other team members as required. Work with both technical and none technical teams to support the customer journey. Manage customer complaints and escalations in a professional manner as well as participate in the transition of new services into the Digital team ensuring a high standard of support is maintained

 What you need to be successful

To be successful in this role you can come from a good customer service background. You’ll likely to have experience of working in a call or contact centre, dealing with and taking inbound calls from customers. You’ll have a confident telephone manner and a desire to learn within a IT/Digital environment.

 

We are also open to consider graduates with a minimum of 12 months’ experience within a Customer Service background in an office or contact centre.

 

In return you'll get;

 

  • Competitive Salary
  • Learning & Development opportunities within the team
  • A defined contribution pension scheme
  • 33 days holiday (including bank holidays)
  • Flexible Holiday buy-sell scheme (allowing up to 3 days holiday to be bought or sold).
  • As an employee you are automatically covered by the Saint-Gobain Life Assurance Scheme.
  • Staff discounts on high street and leisure activities and various other benefits.

 

If you’re up for a new challenge and think you’ve got what it takes, apply online today!

Who are we ?

Diversity:

We are an inclusive employer and keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, what football team you support, taste in music, fashion sense or anything else that makes you, you!

 

We believe that working in a diverse business can be more enjoyable, teams can be more innovative, and make better decisions. We already employ many fantastic people from diverse backgrounds, but we still want to do more.

 

So, we are on a mission to make Saint-Gobain inclusive and accessible to all, with role models for you to look up to and learn from, no matter who you are!

 

At Saint-Gobain, our purpose is to ‘Make the world a better home’. We are both manufacturers and distributors. Together with and for our customers, we design materials and solutions that have a positive impact on everyone’s life and provide well-being, quality of life and performance, while caring for the planet. Our materials can be found everywhere in our living places and daily life: in buildings, transportation, infrastructure and in many industrial applications.

Top employer 2022