Reference : 580378

Onsite Support Analyst

  • Information Systems
  • United Kingdom
  • Permanent / Regular (US)
  • Posting date : 09/14/2020

Who are we ?

Onsite Support Analyst

Saint Gobain - Huddersfield

Purpose of the role;

In this IT Support role you will provide On-Site Desktop Support for PC’s, Terminals, Windows Operating Systems, Email, AD, Citrix, Mobile Devices, Printers and other Desktop Equipment for Saint-Gobain Technology Services. Working within a friendly team who are committed and Focused to delivering an Unparalleled Level of Service to our Businesses / Users.


Attitudes: Positive Attitude, Focused, Committed, Innovative, Helpful, motivated to Grow & Learn, Willingness to Succeed / Make a difference.


Behaviours: Outgoing, Passionate, Customer Focused, Excellent Communicator, Adaptable, Professional, Loyal, Problem Solver, Embrace Challenges, Quick Learner, Self-Motivated/Confident, Dependable & Responsible, Organised & Efficient and to work well with the team.


Traits: Excellent Trouble Shooting / Problem Solving Skills, Eager to develop Skillsets, Excellent Team Player, Flexible, Able to use own Initiative and think outside the box, Unparalleled work ethic, Commitment / Desire to make a difference, Determined and Persistence in resolving issues, Excellent at Managing Own Workload, able to work Under Pressure and to Strict Deadlines.


Sucessful candidates will need skills/experience in these areas;


  • Excellent Troubleshooting, Problem Solving & Investigative Skills to Manage BAU Issues / Requests through to Resolution.
  • Microsoft O365 Knowledge & Understanding.
  • In-depth Knowledge & Understanding of Win 10 in a Business Infra Environment.
  • Knowledge of Microsoft Windows Security updates via Central Management Tool (CMCB / SCCM)
  • Excellent Understanding of Current PC Technologies and proficient in Supporting them, (e.g. Win 10, Office 2016, Mobile Device’s, Printers / MFPs etc.).
  • Experience working with Asset Management Tools to assist with Maintaining Inventory details (i.e. Loans, Replacements, Decommission etc.).
  • Experience, Knowledge & Understanding around Security Compliance / Management (e.g. Patching).
  • Experiencing of Installing, Upgrading and Configuring both Hardware & Software.
  • Excellent at providing Support both within an Onsite and Remote Capacity.
  • Experience of using Remote Support Tools / Applications.
  • Experience using ITSM Toolsets (e.g. ServiceNow, Cherwell, etc.).
  • Experience working within a Fast Paced Environment and busy Customer Facing Support Role.
  • Ability to Manage Own Workload and Time alongside pre-defined Business SLA’s.
  • Must be a Team Player and self-driven to assist with the completion and Delivery of Tasks.
  • Confident in Dealing with Users / Customers at all levels and providing Support to a High Standard.  
  • Excellent Written and Verbal Communication skills.


Qualifications Required

  • A Level / HNC / HND / Degree in IT related Subject
  • IT related Qualifications Considered


Permanent Role Package / Benefits

25 Days holidays (includes Public Holidays)

Bonus Scheme (up to 10%)

Pension - 4% contribution (Increasing with Service)

Life Assurance - 2 x salary / 4 x salary in pension scheme

Staff Discount - Across Saint-Gobain Brands

Top Employer 2020