Reference : 575421

Service Improvement Analyst

  • Information Systems
  • United Kingdom
  • Permanent / Regular (US)
  • Posting date : 01/10/2020

Additional description

Service Improvement Analyst

Competitive Salary – Based in Huddersfield

Saint-Gobain -Winners of ‘TOP EMPLOYER UK AND GLOBAL' four years running! (2016-2019)

A truly exciting time to join us here at Saint-Gobain as we continue to embark on our new Digital Transformation project. Saint-Gobain is a global leader in the construction industry with a presence in over 67 countries.

As a Service Improvement Analyst working for Saint Gobain, you will innovate, improve and provide technical input to Service Delivery. The successful candidate will actively seek out areas for improvement in services managed, and provide support and maintenance for these services through the ownership and resolution of Incidents and Service Requests, performing routine maintenance and by undertaking project work as required

So if you have…

  • An innovative approach and a desire to improve the IT service delivered to the business.
  • The ability to execute at speed, own several work items at once, and prioritise.
  • Excellent problem solving skills.
  • An aptitude for IT, a desire to learn and an interest in technology.
  • Software development skills, and/or the ability to maintain code of existing applications.
  • Experience of supporting and working with enterprise applications.
  • Working knowledge of UNIX or Microsoft Windows Server operating systems.
  • The ability to write scripts in one or more scripting languages and knows how to leverage this to deliver efficiencies.
  • The innovation to create documentation of a high standard, easily understood by others.
  • Excellent communication skills and a confident phone manner.
  • An understanding of application architecture.
  • Experience of EDI transfer of documents.
  • An understanding of system interfaces.
  • An awareness of the ITIL service lifecycle.

We may just be the right fit for each other…

First and foremost we always want to recruit talented people that align well with our values and way of working; we innovate, we collaborate, we’re agile, we act with entrepreneurial spirit, and we’re supportive of and close to our customers. Does this sound like you?

We offer some fantastic benefits including:

  • Competitive Salary
  • Competitive Bonus Scheme
  • A defined contribution pension scheme.
  • 33 days holiday (including bank holidays)
  • Flexible Holiday buy-sell scheme (allowing up to 3 days holiday to be bought or sold).
  • As an employee you are automatically covered by the Saint-Gobain Life Assurance Scheme.
  • Staff discounts on high street and leisure activities and various other benefits.

If you’re up for a new challenge, we would love to hear from you!

Saint-Gobain encourage and welcome diverse applications AND ARE COMMITTED TO SUCCESS THROUGH OUR DIVERSE COLLEAGUE COMMUNITY. We’re committed to equal employment opportunity regardless of ethnicity, colour, race, religion, national origin, sex, gender identity, sexual orientation, age, citizenship, marital status, disability, neurodiversity, taste in music, fashion sense or any other characteristic that makes you unique. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.

On occasion we need to close advertisements earlier than expected, we therefore strongly encourage you to make your application promptly to avoid disappointment.

AGENCY? Please note that we have our own recruitment marketing and search functions alongside an already agreed set of agency partners and will not accept any third party CV’s/Applications from anyone unless invited to do so. Saint-Gobain accepts no responsibility for any fees related to unsolicited resumes.

Top Employer 2020