Reference : GBR05752

Assistant Branch Manager (Retail / DIY / Trade Counter)

  • Distribution Operations
  • United Kingdom Hull
  • Permanent / Regular (US)
  • Posting date : 11/25/2021

Position description

We have an exciting opportunity for an Assistant Branch Manager to join our Jewson team, based in Hull. You will assist the Branch Manager in maximising profitability through building successful working relationships with internal and external customers, suppliers, and Colleagues, whilst ensuring the branch operates in a safe manner and in line with all company policies and procedures. Deputise for Branch Manager as required.

Previous experience within a Builders merchant / DIY store would be beneficial, however none essential. Full product / industry training will be provided for the successful candidate. What you do need is previous retail supervisory experience (Knowledge of back office duties) – which could be from any number of industries. The key is communication – we’re looking for someone with strong people skills, someone capable of conversing with both internal team members and customers alike. Someone who is equally as happy working with customers on our trade counter as they are delegating store tasks in a morning meeting. Here in Hull we’re only a small team of 6, so it’s essential for us to find the right person, someone personable who will complement the branch.

At Jewson we pride ourselves on our ability to provide a great welcome to our customers, being proactive when helping them, being trusted, and recognised for our ‘customer first’ approach. If you enjoy working with people and you think you could help our customers feel welcome, then we would love to hear from you!

Key Responsibilities:

  • An excellent customer experience
  • Sales and profit targets
  • Local sales plan
  • Strong effective relationships with customers and suppliers
  • Understand local market issues and communicate to Manager to support sales growth plans
  • Develop new customer accounts and lapsed accounts
  • Achieve Safety and Wellbeing culture and targets
  • Embed Saint-Gobain Principles of Conduct and Action into working environment and behavioural standards
  • Identify individual and team training needs
  • Create a performance culture and high colleague engagement
  • Communicate Company plans, goals and individual objectives.
  • Support the team with day-to-day queries
  • Act as first line support to Branch Manager
  • Delivery of KPIs
  • Customer service standards
  • Safeguard Company’s stock, money and all other Company
  • Participate in stock management process
  • Ensure delivery of customer orders is optimised to achieve the highest level of return on sales vs cost

What we are looking for in an Assistant Branch Manager:

  • Relevant market and product knowledge
  • Ability to lead, coach and develop a team
  • Good financial and commercial awareness
  • IT literate
  • Ability to create and maintain successful customer relationships
  • Resilient and confident to manage conflict
  • Driving licence




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