Reference : GBR04846

Customer Service Assistant

  • Distribution Operations
  • United Kingdom Watford
  • Permanent / Regular (US)
  • Posting date : 11/18/2021

Position description

Customer Service Assistant - Watford 

We have an exciting full time opportunity for a highly motivated Customer Service Assistant to join our CTD Tiles brand, based in Watford. You will help develop sales and maximise branch profitability through selling at our counters and in our showrooms, trade counters and over the phone and by providing exceptional customer service. If you have experience in customer service, we would love to hear from you!

Day to Day Duties and Responsibilities

  • Deal with a range of customers face to face and over the phone, always offering exceptional customer service even when under pressure.
  • Guiding and influencing customers with expert product knowledge.
  • Ensure showroom displays are accurate, current, clean & tidy and POS up to date
  • Carry out all cash transactions, refunds and till processes accurately and in accordance with branch procedures
  • Pick items to fulfill customer orders, as well as checking any incoming products against the Proof of Delivery, complete documentation as required
  • Ensure that returns are dealt with in a prompt and efficient manner
  • Demonstrate flexibility and team-working in order to improve efficiency and effectiveness of the overall business
  • Ad hoc duties as and when required to meet business needs

Hours of work – Monday to Friday 7:30am - 5pm plus 8:30am - 5pm on Saturdays, no Sundays but a day off in the week when you work a Saturday

What are we looking for?
• Excellent customer service skills, preferably in customer facing role
• Strong communication skills
• Ability to work as part of a team and upon own initiative
• Knowledge of general warehouse duties is desirable
• IT literate (MS Office)

What will you get in return?
• A defined contribution pension scheme
• Competitive salary
• Access to 100’s of high street and leisure discounts, as well as a state of the art rewards system
• Automatically covered by the Saint-Gobain Life Assurance scheme.
• Plus, plenty more!

This position is working for CTD Group part of the Saint-Gobain group who are the Global winners of TOP EMPLOYER 2016-2021!

Are CTD Tiles and Saint-Gobain an Inclusive employer?
We’re working hard to be, and we’re keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, what football team you support, taste in music, fashion sense or anything else that makes you, you!

And what about flexibility?
The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can’t guarantee to meet all requests for flexibility when we are recruiting. But, we promise to listen.



Top Employer 2021