Reference : GBR03047

Customer Advisor

  • Distribution Operations
  • United Kingdom Manchester
  • Permanent / Regular (US)
  • Posting date : 06/11/2021

Position description

We have an exciting opportunity for a proactive Customer Advisor to join our team at Graham Plumbers’ Merchant, based in Manchester. This role is Monday 10:30-18:00, Tuesday 9:00-17:00 and Wednesday 10:30-17:00. To develop sales and maximise branch profitability through providing first class customer service, link/upselling, both on the counter and over the phone, to make the branch the Best Local Plumbers Merchant.

Key Responsibilities 

  • Interacting with customers face to face, offering advice and dealing with orders/requirements in line with pricing principles, and maximizing both sales and revenue whilst providing exactly what the customer requires
  • Fully engage in all branch customer sales targets and plans, working with your line manager to understand and be able to articulate our customer promise to affect the customer experience and to contribute to sales performance
  • Support the manager in proactive sales activities, identifying and contacting new and lapsed customers and following up on any quotes or enquiries
  • Carry out all cash transactions, refunds and till processes accurately and in accordance with branch procedures
  • Pick items to fulfill customer orders
  • Inform customers in advance of delivery to highlight problems and indicate approximate delivery time
  • When required check any incoming products against the Proof of Delivery, complete documentation as required and report damaged or missing products to Branch Manager
  • Ensure that returns are dealt with in a prompt and efficient manner
  • Maintain a clean, tidy and safe working environment in branch specifically the Sales Counter
  • Work to continuously improve customer service
  • Complete training activity for core skills, own role and multi-skilling, ensuring you keep yourself up to date with your product and customer knowledge
  • Comply with relevant legislation and company policy and procedures (H&S, HR, business controls)
  • Keep self-up to date with changes in relevant regulations, legislation, market developments, products, company news
  • Demonstrate flexibility and team-working in order to improve efficiency and effectiveness of the overall business
  • Ad hoc duties as and when required to meet business needs

What we are looking for in a Customer Advisor

  • IT literate and digitally aware
  • Strong customer service skills
  • Strong teamwork ethos
  • Knowledge of heating/plumbing industry could be advantageous
  • Experience within customer centric/consultative selling is preferred

In return for the above, we offer some fantastic benefits, including:

  • A defined contribution pension scheme
  • Competitive salary
  • Access to 100’s of high street and leisure discounts, as well as a state of the art rewards system
  • As part of Graham, you’re automatically covered by the Saint-Gobain Life Assurance scheme.
  • Plus, plenty more!

So if you’re looking to join a family orientated business that offers fantastic career opportunities, apply online today!

We are an inclusive employer and keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, what football team you support, taste in music, fashion sense or anything else that makes you, you!




The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can’t guarantee to meet all requests for flexibility when we are recruiting. But, we promise to listen.

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