Reference : GBR01126

Customer Service Supervisor - Distribution

  • Distribution Operations
  • United Kingdom Maidstone
  • Permanent / Regular (US)
  • Posting date : 03/24/2021

Position description

Customer Service Supervisor (Distribution) – Jewson Builders’ Merchants - Maidstone

Jewson are a part of Saint-Gobain - Winners of ‘TOP EMPLOYER UK AND GLOBAL 2016-2021'

Do you have the drive and motivation to influence a team to really make a difference? If the answer is ‘Yes’ we may just be the right fit for each other.

Our Jewson Maidstone team are looking for a dedicated professional to play a pivotal role in supporting management to supervise the branch yard team to deliver an excellent customer experience. You will also be expected to make sure your team are fully compliant with best practice Health and Safety processes whilst working towards Branch Sales and profit targets.

As a Customer Service Supervisor (Distribution) with Jewson, you will:

  • Manage and support a dedicated team of yard staff, ensuring that we deliver our commitment to outstanding customer service.
  • Keep up to date on your knowledge of products, technology and regulations.
  • Deal with customers on a day to day basis in the yard building long term relationships. You will also be a central point of contact for customer queries.
  • Complete all necessary Health & Safety audits for the yard and pass to the Branch Manager for weekly verification.
  • Ensure all sales orders are promptly processed to meet customer needs.
  • Regulate stock levels in order to keep stock shrinkage to a minimum, provide accurate daily stock counts and ensure that all goods are correctly priced via label checks.
  • Maintain shop and yard areas to a high standard of health, safety and neatness.
  • Plan lorry loads to ensure maximum weights are not exceeded.

So if you…

  • Have fantastic Customer Service Experience and know what great service looks like, sounds like and feels like. That’s really important to us.
  • You’ll also need to operate a forklift truck to ensure our delivery drivers get in and out in double quick time. A licence would be of an advantage, however this is not essential as we can organise training.
  • Have experience of people management/ supervisory skills.
  • Have excellent communication skills.
  • Are pro-active, flexible and able to deliver with a high level of accuracy.
  • Have knowledge and understanding of Health & Safety regulations.


…we may just be the right fit for each other! Does this sound like you?

We also offer some fantastic benefits, including:

  • 31 days holiday (including bank holidays).
  • A defined contribution pension scheme.
  • Flexible Holiday buy-sell scheme (allowing up to 3 days holiday to be bought or sold).
  • As an employee you are automatically covered by the Saint-Gobain Life Assurance Scheme.
  • Staff discounts on high street and leisure activities and various other benefits.


Top Employer 2021