Reference : GBR08382

Customer Service Advisor – Yard

  • Distribution Operations
  • United Kingdom East Dulwich
  • Permanent / Regular
  • Posting date : 08/12/2022

Position description

Customer Service & Distribution Advisor – East Dulwich - 47 Hours Per Week 

At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a ‘Top Employer’ for 5 consecutive years. If you’re passionate about working with people, you’re able to put your customer first, and you want to know what it’s like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as a Customer Service & Distribution Advisor based in Reading. 

You’ll be working for Jewson in East Dulwich. Jewson is one of more than 30 exciting Saint-Gobain brands in the UK and we pride ourselves on doing everything we can to understand our Customers needs in order to deliver solutions to save them time, money and hassle. Our Colleagues are critical to our Customers’ success and you will be working with a team that proactively supports them in every way possible. If you love working with people, you’re a good listener and you think you could help our customers feel welcome, then this could be a great opportunity for you to join our team.

Is this role right for me?
First and foremost, we always want to recruit great people that really understand our values and ways of working. Experience within our industry is not essential, we are committed to providing you with the full tools and support required to carry out your role within Jewson. So if you have a passion for delivering great customer service, always look to put the customer first; can build trust and are able to proactively seek out solutions that are right for our customers, then you are likely to be a great fit!

This role has a strong focus on Customer Service as well as working in the yard, so this role is great for someone who loves to build relationships with Customers and enjoy working outdoors. Full workwear and PPE is supplied.

Hours of Work – 47 hrs  - Opening hours - Monday Friday 07:00am - 5pm, alternate Saturdays 8am - 12pm

What will I be doing?
As a Customer Service Advisor you will have one of the most important roles within the branch network. You will regularly be the first and last point of contact for customers visiting the branch so you play a huge part in delivering a fantastic customer experience as well as promoting and maximising sales. To support the team you will;

  • Welcome customers to the branch and take an active interest in their projects
  • Get to know our product lines so you can offer advice and help to customers, making the most of all customer interactions in line with our Jewson Values
  • Help to prepare customer orders, load and unload customer and supplier vehicles using a Fork Lift Truck to minimise manual handling (training will be provided)
  • Check incoming deliveries and report missing or damaged products
  • Maintain stock levels in both the shop and yard areas, carrying out regular stock counts
  • Keep the branch looking clean and tidy, to make a great first impression on our customers
  • Use our in-house systems to process customer orders to support the branch team, as and when required
  • Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
  • Work with colleagues to suggest opportunities for improvement




Who are we ?




Are Jewson and Saint-Gobain an Inclusive employer? 
Our Customers are all unique and so are our colleagues. We believe in including everyone so it doesn’t matter what your background is, we care about what you can offer and we welcome anyone who is passionate about our Customers and shares our Values.

And what about flexibility? 
The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role.

Top employer 2022