Reference : 579522

Customer Service Supervisor (Distribution)

  • Distribution Operations
  • United Kingdom
  • Permanent / Regular (US)
  • Posting date : 07/09/2020

Who are we ?

This position is only open to internal applicants of Saint Gobain. Please note that any applications made by people outside of Saint Gobain will not be considered at this stage.

At Jewson we pride ourselves on our ability to provide a great welcome to our customers, being proactive when helping them, being trusted, and recognised for our ‘customer first’ approach. If you are ambitious and enjoy a busy role that includes supervising a team and improving operational activity, this Customer Service Supervisor (Distribution) role could be a great opportunity for you.

This Customer Service Supervisor (Distribution) role is working in our Jewson Branch in Cardiff, Wales. Jewson is the biggest employer in the UK Saint-Gobain business, with over 500 braches.

What will I be doing in this role?

The Customer Service Supervisor position is key to the performance of the Cardiff branch. It requires someone who can supervise operational colleagues to ensure customer needs are met, promote and maximise sales and margins by providing excellent customer service whilst ensuring a safe environment that is in line with company policies and procedures

Key day to day duties include:

  • Realising full potential of all customer interactions and build effective relationships with customers and suppliers

  • Going out of your way to ensure customers have a good experience and adjust the nature of services delivered according to developments in customer needs, expectations and concerns.

  • Carry out all cash transactions and till processes accurately and safeguard companies stock, money and all other company assets

  • Understanding local market issues and communicate to Manager to support sales growth plans

  • Deliver key KPIs for your branch

What skills are we looking for?

First and foremost, we always want to recruit talented people that align well with our values and way of working; this means that we are open to applications from all Saint-Gobain businesses and would welcome you to apply if you can demonstrate the following key skills:

  • A customer-focused approach and the ability to develop and maintain excellent relationship with customers and suppliers

  • Strong administration and organisational ability to ensure daily operations are carried out safely and efficiently

  • The drive and ambition to want to progress further within the management structure

Please note that product and system training can be provided where applicants may lack this knowledge. We encourage applications from all background if you can demonstrate the skills highlighted.

The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can’t guarantee to meet all requests for flexibility when we are recruiting. But, we promise to listen.

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