Reference : 579211

Customer Service Supervisor (Distribution)

  • Distribution Operations
  • United Kingdom
    County Durham
  • Permanent / Regular (US)
  • Posting date : 06/30/2020

Who are we ?

At Jewson we pride ourselves on our ability to provide a great welcome to our customers, being proactive when helping them, being trusted, and recognised for our ‘customer first’ approach. If you are ambitious and enjoy a busy role that includes supervising a team and improving operational activity, this Customer Service Supervisor (Distribution) role could be a great opportunity for you.

This Customer Service Supervisor (Distribution) role is working in our Jewson Branch in Durham. Jewson is the biggest employer in the UK Saint-Gobain business, with over 500 braches.

The Customer Service Supervisor (Distribution) position is key to the performance of the Durham branch. You will supervise operational colleagues to ensure customer needs are met, promoting and maximise sales and margins by providing excellent customer service whilst ensuring a safe, working environment in line with company policies and procedures.

Key day to day duties include:

  • Manage and support a dedicated team of yard staff, ensuring that we deliver our commitment to outstanding customer service.

  • Keep up to date on your knowledge of products, technology and regulations.

  • Deal with customers on a day to day basis in the yard building long term relationships. You will also be a central point of contact for customer queries.

  • Complete all necessary Health & Safety audits for the yard and pass to the Branch Manager for weekly verification.

  • Ensure all sales orders are promptly processed to meet customer needs.

  • Regulate stock levels in order to keep stock shrinkage to a minimum, provide accurate daily stock counts and ensure that all goods are correctly priced via label checks.

  • Maintain shop and yard areas to a high standard of health, safety and neatness

  • Plan lorry loads to ensure maximum weights are not exceeded.

What skills are we looking for?

First and foremost, we always want to recruit talented people that align well with our values and way of working; this means that we are open to applications from all Saint-Gobain businesses and would welcome you to apply if you can demonstrate the following key skills:

  • Relevant market and product knowledge

  • The ability to lead, coach and develop a team

  • A proactive, flexible and enthusiastic attitude

  • A demonstrable customer service focus

  • Ability to create and maintain successful customer relationships

  • Relevant forklift licence

  • People management experience

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